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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
669 Reviews

669 Reviews of Penske Chevrolet Of Cerritos - Service Center

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December 02, 2023

Service is good but they forgot to put the oil cap back so I got to stop because burn oil fumes at the middle of the freeway this is the second time In this dealer More

by RIGRC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Sneed
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously. We would like to discuss your concerns regarding the oil change our Service Team recently performed on your vehicle, as well as the state of your vehicle upon return to you. Please send me an email with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

December 01, 2023

I come here for the service Luz provides, very informative and attentive and kept me updated More

by KINGDEEZY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz
Report | Print
Dec 01, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate hearing that Luz's informative and attentive service met your expectations at Penske Chevrolet of Cerritos. Be assured we're dedicated to keeping this level of service constant.

December 01, 2023

They were pretty fast and professional I can always be back with you. Thanks a lot. More

by CTOVAR56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 01, 2023 -

Penske Chevrolet Of Cerritos responded

Appreciate your praise especially noting the speed and professionalism of Penske Chevrolet of Cerritos. Your support means a lot to us.

November 29, 2023

I had a great experience I was in and out in a timely manner. People were very helpful and friendly. More

by SANTANAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayda Alnimri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Cerventes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Slavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback about Penske Chevrolet of Cerritos. Here, we pride ourselves on being efficient and friendly. Thanks for your time!

November 29, 2023

The advisor understood the issue and explain beginning finds and kept me advised thru text More

by LARRYVAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Nov 30, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate these kind words about our advisors at Penske Chevrolet of Cerritos. We strive to keep our customers informed and comfortable. Thank you for your review, best wishes!

November 29, 2023

Great service and great price with the coupons. Excellent customer service. 👌🏿 adrian great service agent 👌🏿 More

by spider1jg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Nov 29, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate the appreciation for our service and pricing. Adrian from our Hardworking Team at Penske Chevrolet of Cerritos is indeed superb. We love when our customers take advantage of those coupons!

November 27, 2023

It was very disappointed to see that I took the car for service they had it for almost 2 days and the car was not even washed, my service bill was more than $1,700.. dollars you would have thought they wou More

by Emilysakez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe
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Dec 02, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to discuss the price of the repairs performed by our Service Team, as well as the overall level of customer care that you received. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

November 26, 2023

The service was very quick and professional. I wanted to add I left my wallet behind and Shania Barnes found it and called me up to come back to get it. I was so thankful for that. More

by Blestif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
Report | Print
Nov 26, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for the positive feedback about our quick and professional services at Penske Chevrolet of Cerritos. It's important that we take good care of valuable belongings like wallets on premises. Your gratitude is much appreciated.

November 26, 2023

They honored the online coupon from Penske Chevrolet, saved me money, thank you great service More

by FERNANDO_RICARIO_1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept on 11/25
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Nov 26, 2023 -

Penske Chevrolet Of Cerritos responded

We're glad the online coupon was useful for you at Penske Chevrolet of Cerritos. Your satisfaction with our service is our top priority. Thank you for recognizing our efforts.

November 26, 2023

Great customer service Adrian service advisor is always so pleasant.. He’s knowledgeable and answers all my questions.. every time I get my car serviced I wait for it he always gives me updates and doesn’t More

by LOMBERAMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrián service advisor
Report | Print
Nov 26, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback about our service advisor at Penske Chevrolet of Cerritos. We're glad his knowledge and attention to customers during car service are well received. Your satisfaction is very important to us, thank you for sharing.

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