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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
669 Reviews

669 Reviews of Penske Chevrolet Of Cerritos - Service Center

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January 01, 2024

Fast and easy to make appointments and customer service was great. Still miss the car wash before the pandemic. More

by NOWAJONES1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your feedback on appointment scheduling and our customer service at Penske Chevrolet of Cerritos. We too are missing the car wash services we once offered pre-pandemic.

January 01, 2024

Penske personnel were attentive and professional. It was only an oil change and I was taken care of expeditiously. More

by MERRICK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ayda Alnimri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Appreciate your kind words about the quick and professional service at Penske Chevrolet of Cerritos. Thank you for choosing us for your oil change needs.

December 30, 2023

I feel confident going to this dealership that my vehicle will be serviced by professional technicians. More

by ABELJTORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
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Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for trusting Penske Chevrolet of Cerritos with your vehicle's service needs. We appreciate your praise for our professional technicians. We hope to see you again.

December 30, 2023

Daniel and all staff were helpful and attentive to help get services to my vehicle complete. More

by LIONCHASER365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind words about Daniel and the rest of our team at Penske Chevrolet of Cerritos. We're glad to hear that your vehicle service completed as expected. Thank you for choosing us!

December 25, 2023

Courteous staff Facilities, clean and neat Repair requested completed My only complaint car was returned look like it’s been stored in an open field extremely dirty Which made no sense since this T More

by PATIPEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with the service department
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December 24, 2023

Adrian is just wonderful! Very kind and accommodating. All of the staff was generous to me and my little one while we waited on our service. More

by Tameka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind words about Adrian and the rest of our staff at Penske Chevrolet of Cerritos. It's great to know they accommodated you during your wait time for service. Thanks for choosing our team, take care!

December 22, 2023

The service staff was unable to access GM Lotalty services. So payment via GM Rewards points was not possible, as initially promised. This dealer has NO services available: NO car wash, NO shuttle tr More

by BBALOLOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reed Amiri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Cerventes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barun Afkhamnejad
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about your overall experience with our Service Department. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

December 21, 2023

I have a great experience every time I come to the dealership I like it More

by KIESHA3821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

We're glad to know you consistently have a great experience at Penske Chevrolet of Cerritos. Thank you for your support.

December 20, 2023

I used to love taking my car to Penske Chevy of Cerritos for service, however, the quality has decrease significantly over time. For instance, they used to offer free tire rotation, complimentary car wash, More

by KSARAVIA86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you to address the level of customer care you received from our Service Team during your recent visit, as well as your subsequent charges. Please reach out to me directly when you have the chance. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

December 17, 2023

Good service. Fast turnaround time for my oil change. Nice service writer who did not pressure me but did let me know what was recommended. More

by AGGUISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz
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Dec 17, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate these kind words about our service. It's always good to hear when our team at Penske Chevrolet of Cerritos and their recommendations have been useful. We look forward to continuing this quick and efficient relationship with you.

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