Penske Chevrolet Of Cerritos - Service Center

Felipe is awesome, he helped me get my car serviced as fast as possible, always keeping me in the loop fast as possible, always keeping me in the loop More

Felipe was absolutely incredible. He was so helpful and communicative through the whole process. I had such a horrific experience at the dealership I had been to previously that I ha He was so helpful and communicative through the whole process. I had such a horrific experience at the dealership I had been to previously that I had it towed specifically to Penske because of the wonderful reviews about their service department. And the reviews were absolutely accurate. Felipe texted me regularly with updates, anticipated finish times, and helped me through the entire ordeal of needing so much work for my Tahoe More

Worst dealer ever. Not only was I extremely disappointed with them during my last visit but when I bought my truck as well. Don’t know why I even went back. I suppose i Not only was I extremely disappointed with them during my last visit but when I bought my truck as well. Don’t know why I even went back. I suppose it was because I expected them to have a solution and reason as to why my brand new car sounds like an old car that has been driven excessively. I bought my truck in July, because I was completely played by the sales people who gave me the most incorrect information ever. Totally taken advantage of then and now. In December, during my first oil change, I told the service department that my car sounded like it was having brake issues. They said they could not check it out because the appointment was only for an oil change, “nothing else.” I did not take it back but recently I started hearing my brakes squeal/screech even more. After taking it in, not only was I going to be charged for getting it checked out but I would be responsible for anything else. The reason I bought a brand new truck was so that I did not have to deal with vehicle repairs/issues. And now only 6 months after purchasing a BRAND new car, I am being told there is nothing they can do because that’s “just how they sound.” I find it ridiculous that such a recognizable brand of cars could promote themselves as being known for their quality, affordability yet sell cars that sound like they have been on the road for several years. More

The team went above and beyond to accommodate me while my car was being serviced loved the frequent updates . my car was being serviced loved the frequent updates . More

Didn’t fix my concern. My vehicle still continues to make the noise. Service agent took my truck to the mechanic for 2 min and the service agent stated that the mechanic My vehicle still continues to make the noise. Service agent took my truck to the mechanic for 2 min and the service agent stated that the mechanic said if there’s no engine light there’s nothing we can do. More

Felipe Cornejo is very helpful and instrumental customer service provider that I really like to talk to when I take my Chevy work truck to the dealership for service. The process of dropping off my truck an service provider that I really like to talk to when I take my Chevy work truck to the dealership for service. The process of dropping off my truck and picking it up has been an ease with efficient thanks to Felipe. Felipe does great job at explaining all the services that I need for my truck. I thank you Felipe and keep up the great work. More

Poor service this time. Waited very long and was charged more than last time. No good. Waited very long and was charged more than last time. No good. More

Never resolved the issue and bad customer service I stay having to bring it back having to bring it back More

They did not put the under cover of my car and the mad guard is not properly connected guard is not properly connected More

Service Department was very helpful in what I needed done for my Vehicle at the time for my Vehicle at the time More