Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Penske Chevrolet Of Cerritos - Service Center
Cerritos, CA
663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
663 Reviews of Penske Chevrolet Of Cerritos - Service Center
Sort by
Verified Customer
April 25, 2024
Service advisor would give me no updates and when I got my truck back I had a scratch on my truck that wasn’t there before I took it in. Wouldn’t recommend my truck back I had a scratch on my truck that wasn’t there before I took it in. Wouldn’t recommend More
by Steven E
Employees Worked With
Shania
April 24, 2024
Great Sales Team will be back to purchase another vehical and love the car teamwork and love the car teamwork More
by clintonbranch
April 23, 2024
Aggressive sales: I was assured verbally my initial credit check would be a soft check, and it wasn't. I had buyer's remorse and could not speak to a manager like I was told via phone. Once stuck with credit check would be a soft check, and it wasn't. I had buyer's remorse and could not speak to a manager like I was told via phone. Once stuck with my purchase, I bought the vehicle for a Cilajet application, and it was not a detailed wax. When I picked it up, it had streaks all over, like a rushed car wash detail. More
by OFFCORN
April 23, 2024
One star is being generous. I waited 4 HOURS for an oil change, air filter change and tires rotated. Staff are rude and on their cell phones. Not one person said Thank you. Tras I waited 4 HOURS for an oil change, air filter change and tires rotated. Staff are rude and on their cell phones. Not one person said Thank you. Trash was left in my car. Is this the service you strive for? Not sure I will ever return to this service department. More
by KRISTAH14
Employees Worked With
Service Lady with attitude
April 22, 2024
Worst service ever very rude. I paid for things not needed car returned unfixed. With last text will leave car out in the parking lot. I paid for things not needed car returned unfixed. With last text will leave car out in the parking lot. More
by TONYSANABIA
Employees Worked With
Shania Barnes
April 19, 2024
I brought my vehicle in for 30k mile service and asked to have the tech check the crank pulley and belt to the supercharger. I was told they can't tell me if the pulley and belt look OK because they are not have the tech check the crank pulley and belt to the supercharger. I was told they can't tell me if the pulley and belt look OK because they are not factory. The service also includes tire rotation and brake inspection. They wouldn't rotate the tires because they didn't want to scratch the wheels (?!). The rep did credit me $50 off the $600 bill. I checked under the hood after I picked up my vehicle and there was fresh oil around the filler tube, on the fuse box and on the valve cover. This felt like a waste of my time and money. More
by NOTME
Employees Worked With
David Canche
