Penske Chevrolet Of Cerritos - Service Center

On Memorial day my wife and I Purchased a Chevy Silverado 1500 ZR2 Bison. The total price was about 100 thousand. We went at first and spoke to someone whom gave us a card and told them we would be back afte 1500 ZR2 Bison. The total price was about 100 thousand. We went at first and spoke to someone whom gave us a card and told them we would be back after checking out Toyota. When we came back I unintentionally asked for some other person to open the truck up so I can see. The new person I spoke to and the older one had an argument over getting my car keys for the trade in of my other truck and made me decide whom to give the keys too and give them commission. Since I was partially to blame I gave the authority to the first man I spoke too. The 2nd man went inside and started yelling and getting up set at people and the manager about the situation. I disliked that because my wife was inside with our 2 year old son waiting and my son got scared. After all said and done it felt like forever to get the car, credit check, financing and paper work ( Not sure if intentional so they could say I was getting a good price ) Hard to entertain a 2 year old boy during 5 hours. My wife is a Nurse and I am a veteran and they gave us a small discount of maybe 500 dollars. Lastly my biggest complaint was that after we finalized the sale. The lady who did the paper work told us we would have car insurance full coverage for 15 days. It ended up being a lie as they cannot insure a car more than 80,000 and ours was over. We called our insurance whom was closed. The next day our insurance had their system down and couldn't insure us. I ended up having to find another insurance company that could get us insured right away because we didn't want to have a 100,000 car get damaged with no coverage. So The dealer let us drive a few days uninsured and made it such a hassle for us and made my son cry. They even promised us if we gave a 5 start review after the sale we would get 15 days of free auto insurance which was a lie. Overall A bad experience. I bought my Colorado there before and might have to consider another dealer. I wouldn't be surprised if they reach out to me and say give us 5 stars and we will give you an oil change promise, and not make your child cry. More

The turn around for fixing my car was faster than the ohter 2 dealership that I have previously dealt with even with appointment schedule for check engine light on. Edith was great on checking on me for ohter 2 dealership that I have previously dealt with even with appointment schedule for check engine light on. Edith was great on checking on me for my appointment. Felipe was excellent from the beginning to end. Said I would get my car back in about 2 days maybe 3 the latest. After had gave him the ok to replace my turbo and catalytic converter. Got a call back the next day that my car was ready for me to pick up. Great job to him and the shop for making it happen so quickly.. More

They found the source of the problem and did the work to fix the problem. Now I can drive my vehicle without seeing service notifications pop up on my dash. Thank you fix the problem. Now I can drive my vehicle without seeing service notifications pop up on my dash. Thank you More

Great service great customer service! Richard in service is always very nice and helpful taking care of all your needs Richard in service is always very nice and helpful taking care of all your needs More

It would have been nice to have my vehicle run through the car wash. I would have liked to have the service advisor ask about my rewards points. Had I not asked, he probably would have charged me the $75 the car wash. I would have liked to have the service advisor ask about my rewards points. Had I not asked, he probably would have charged me the $75 I wound up applying to my service. I also had oil/fluid that dripped from my frame on to my driveway. It should be wiped down before being handed off to the customer. More

Great and fast service! Was in and out in less than 1 and a half hrs. Was in and out in less than 1 and a half hrs. More

Felipe Cornejo has always taken good care of my car; took the effort to look up the service needed Car was done quickly. Much nicer to deal with Felipe than the scheduling robot took the effort to look up the service needed Car was done quickly. Much nicer to deal with Felipe than the scheduling robot More

Purchased a 2024 Trax. Overall pleasant experience, thank you Amir for taking care of me and making it a smooth car buying experience. Overall pleasant experience, thank you Amir for taking care of me and making it a smooth car buying experience. More

Richard was very helpful and professional Made my service trip very easy. Had us checked in and on our way. service trip very easy. Had us checked in and on our way. More

Nice people and wait time was not long at all I will taking my car back taking my car back More