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Penske Chevrolet Of Cerritos - Service Center
Cerritos, CA
663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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663 Reviews of Penske Chevrolet Of Cerritos - Service Center
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Verified Customer
July 25, 2024
car was ready earlier than expected. We got a phone call and came right back to pick up car We got a phone call and came right back to pick up car More
by katedenk
Employees Worked With
July 25, 2024
I was greeted and taken care of in a timely manner. They George was very helpful and friendly They George was very helpful and friendly More
by LOISMRHODES
July 24, 2024
I have already addressed my concern in an Other survey Received previously. I have Nothing no ore to add. Received previously. I have Nothing no ore to add. More
by zmanbbb
July 23, 2024
The service department is first rate, very quick and efficient. They are experts at quickly processing customers through the system and you are never left wondering the status of your repairs. Keep up t efficient. They are experts at quickly processing customers through the system and you are never left wondering the status of your repairs. Keep up the great work! More
by VICKIDESLER
Employees Worked With
Adrian Martinez
July 20, 2024
I had a great experience; I was happy with the result of my service, this was our first time here and we'll be back for all future services. My issue was not resolved, but I know my service advisor will mak my service, this was our first time here and we'll be back for all future services. My issue was not resolved, but I know my service advisor will make things better for us on our next visit. Thank you from the Martinez Family. More
by Martinez90670
Employees Worked With
Shania Barnes
July 20, 2024
Penske Chevrolet staff worked with me and did a very good job of maintenance on my vehicle. Also, the staff helped me to redeem Chevy Reward points to help me, as a retiree to save money on the cost of my o job of maintenance on my vehicle. Also, the staff helped me to redeem Chevy Reward points to help me, as a retiree to save money on the cost of my oil change More
by CARMICHAELSHELBY
Employees Worked With
Service Department Staff
July 17, 2024
This place has to be the worst service department. I scheduled my truck for a oil change service online for 5:00pm and noted that I would be waiting for the car. Upon arrival at 4:45pm, I was told t I scheduled my truck for a oil change service online for 5:00pm and noted that I would be waiting for the car. Upon arrival at 4:45pm, I was told that they do not take people after 4:00pm or will have to leave the car overnight. I expressed that I had an appointment and that I would be waiting for the car. they refuse to take the car and service it. It was until I requested to speak to a manager that they changed their mind and wanted to perform the oil change. I did not thrust them to perform the work. After while the manager came, I informed him of the situation, and he told me that they made a mistake and that they would do the oil change. I did not have them do the oil change, they are not trustworthy, and I had felt that they would do something to retaliate against me for bringing the car at 5:00pm. the manager got angry that I even had him come out to talk to me. Again, worst service ever. this is the third time that they have refuse to do work on my new truck because of the time I took the vehicle to service. If they do not accept vehicle after 4:00pm then they should post the time online. It is too bad that I will no longer take my truck to them, been 1 mile away from home. Instead, I have to drive further to get my service done. Shame at Penske Chevrolet for not putting they customer first. This department need attention. More
by giovannipiazza
Employees Worked With
Dave Driscoll
July 03, 2024
I haven't had much experience with maintenance, but what I have had they have not disappointed me. Communicative and helpful what I have had they have not disappointed me. Communicative and helpful More
by LORIARNOLDHCNC
