Penske Chevrolet Of Cerritos - Service Center

The car is good it just the price you have to pay it just takes some time to get used to the car, but everything else is OK takes some time to get used to the car, but everything else is OK More

Service was excellent Shania was very helpful. She went above and beyond with the service she provided…thank you! She went above and beyond with the service she provided…thank you! More

Salesman Nicola was great but the service department needs work. Took care of in for seat issues and they couldn’t figure out the problem. needs work. Took care of in for seat issues and they couldn’t figure out the problem. More

Awful. They charged me so much for a glass replacement. Insurance barely covered 20% . Never use their services again They charged me so much for a glass replacement. Insurance barely covered 20% . Never use their services again More

Great customer service. As soon as i arrived, the staff immediately went out of their way to help. As soon as i arrived, the staff immediately went out of their way to help. More

Great customer service friendly atmosphere , fix the issues in a timely manner clean bathrooms in building . issues in a timely manner clean bathrooms in building . More

In the past (bought a Bolt on 2017), service my wife received at this dealer was not good and I started going to a dealer in Santa Ana. However; just had a repair done this month and I was pleasantly su received at this dealer was not good and I started going to a dealer in Santa Ana. However; just had a repair done this month and I was pleasantly surprised by the attentiveness of the Service Rep. Though Chevrolet was not able to get the needed part to this dealer after 4-weeks, the Service Rep' found a part marked as excess and started the repair. the part turned out to be defective. But the Service Rep' was able to locate the part in another dealership and the repair was completed. My end assessment is that Chevrolet does not have a good inventory system — but the attentiveness and initiative of the people they've employed make do given the sub-par parts inventory management systems. More

First impressions are the lead to close a sale and as someone in customer service Pavels attention to what my vehicle needed and got it taken care of the first time is as good as gold he went above and b someone in customer service Pavels attention to what my vehicle needed and got it taken care of the first time is as good as gold he went above and beyond and without hesitation thanks we were blessed. We are part of the Penske family from here on out thanks to him and his outstanding customer service experience More

Service Representative was very nice, and personal he took great care of my needs and questions took great care of my needs and questions More

I brought my Chevy Suburban to Cerritos Penske Chevrolet for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charg for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charged for the service. I know this because I mark my left front tire with a chalk mark to ensure rotation is done and done properly. When I picked up my Suburban, the chalk mark was still on my left front tire, indicating that no tire rotation occurred. I have used Penske Chevy in Cerritos for all my service needs the last 20 years. However, due to this incident I no longer have confidence in their ability to service my Suburban properly and/or truthfully and will no longer do any business with them. I notified the Service Manager of this as well as the General Manager of the dealership. Neither one has subsequently contacted me to advise of any follow up or results of any inquiry into this incident at their dealership. This leads me to believe that they are not that concerned about the quality of their service or their commitment to a 20 year customer. More