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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
707 Reviews

707 Reviews of Penske Chevrolet Of Cerritos - Service Center

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February 07, 2025

Great service from representative. She kept me informed of the work required, progress and cost. More

by ACASTRO66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
Feb 07, 2025 -

Penske Chevrolet Of Cerritos responded

Thanks for sharing your feedback about the service at Penske Chevrolet of Cerritos. We’re glad our team could assist you well.

February 07, 2025

They released our vehicle without checking exterior lights and found out the headlights and break lights were not working and when I reported to the service adviser, she mentioned that was not our comp More

by MIGUELITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Cerventes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss the return of your vehicle, as well as the level of customer care you received from our Service Team. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

February 06, 2025

The service representative was very precise in his explanation of the problem with my car’s backup camera. He kept me informed about all the protocols needed to make sure the warranty coverage was met More

by CEDARBY717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Feb 07, 2025 -

Penske Chevrolet Of Cerritos responded

Glad to hear you were satisfied with your experience at Penske Chevrolet of Cerritos. We appreciate your feedback on our service with the backup camera issues.

February 02, 2025

Great experience. Have been using this dealership for many years for service and vehicle purchases. More

by ANGCUAD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania in service department
Feb 02, 2025 -

Penske Chevrolet Of Cerritos responded

Thank you for your loyalty to Penske Chevrolet of Cerritos. We appreciate your continued trust in us.

February 01, 2025

The service was great and prompt. My oil change and service where completed within two hours. I plan to come back. Staff was friendly and helpful. More

by Janellylucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 01, 2025 -

Penske Chevrolet Of Cerritos responded

Thank you for your positive feedback. We're happy to hear that our team at Penske Chevrolet of Cerritos provided you with prompt and friendly service.

January 31, 2025

Anthony (service writer) was nice to work with and quick to provide repair quote. My rating is related to the absolutely ridiculous quote and hourly repair rate ($254/hr). I certainly understand Chevy is More

by RACINGSC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony - Service
Jan 31, 2025 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us here. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the quote that you received for the repairs of your vehicle. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 24, 2025

Beside Chevy selling me a lemon! And I was having many issues on my 2016 corvette “USED”. Adrian martinez did make my visit GREAT. He was very knowledgeable and was able to calm me More

by JAVIER4121989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian martinez!
Jan 25, 2025 -

Penske Chevrolet Of Cerritos responded

I'm pleased to hear our team was able to assist you with your claims through the extended warranty at Penske Chevrolet of Cerritos. Reach out if there’s anything else we can help with regarding your 2016 Corvette. Take care and drive safe!

January 23, 2025

Adrian, the service advisor is awesome. He went extra mile on taking care of my vehicle. More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Jan 24, 2025 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind words about our team at Penske Chevrolet of Cerritos. Thanks for choosing us for your vehicle's care.

January 21, 2025

My experience was great Felipe did his best to make sure I was offered a loaner and kept me informed of what was being worked on in my car I am very happy with Penske More

by SCM1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
Jan 21, 2025 -

Penske Chevrolet Of Cerritos responded

We're glad you had a great experience with our team and appreciate your kind words about Penske Chevrolet of Cerritos. Safe driving.

January 20, 2025

Great service and service advisor very professional and communicated. This is the second time he helps me. More

by VLLF5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 20, 2025 -

Penske Chevrolet Of Cerritos responded

Thank you for your kind words. We're glad to hear that our team provided professional service at Penske Chevrolet of Cerritos. Wishing you well on your travels!

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