Penske Chevrolet Of Cerritos

The customer service at this dealership went above and beyond. The sales representative, Thomas was very friendly and communicated clearly and effectively. I left the dealership feeling satisfied and cont beyond. The sales representative, Thomas was very friendly and communicated clearly and effectively. I left the dealership feeling satisfied and content with a car that would serve me well from a sales re that I trusted. More

I bought a new Cruze from this dealer, which was by the way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Mic way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Micheal Carter. When I drove there on time, Micheal wasn't there. A girl called him and apparently he couldn't come, and she told me anyone at the service office can help me. I ended up "helped" by a young man whose name I didn't even get. I showed him the noise from my car, he listened for 1 second and told me that's normal, all Cruzes make that noise. Obviously not! I drove another Cruze before, which was perfectly fine. Then he changed his words and told me different Cruze makes different noise, but still the noise from my car is normal. He didn't even bother to open the hood and check where the noise was coming from. He saw me not satisfied and said "Your car is completely normal, OK!" and went back to his office, leaving me out there! All he was trying to do is to get rid of me. CHERISH LIFE, STAY AWAY FROM THEIR SERVICE OFFICE! More

Hopefully i have more room to write here than in the space they give for their survey. I bought my 2013 camaro from here, everything great im excited. When they washed the car to give to me they put a d space they give for their survey. I bought my 2013 camaro from here, everything great im excited. When they washed the car to give to me they put a dent on it. Not a big deal they promised they would fix it. I bought my car on friday and by monday i got a call to schedule my car to repair the dent. I was at work so I called as soon as i get out. No call back for a couple of days so i called back. Three weeks and four calls later i reached out to my sales rep for help. She was able to get me an appointment. I wanted to upgrade the exhaust so they scheduled their vendor to meet me the day i dropped of my car. I drop off my car at 730 and im supposed to meet with their vendor at 8am. The vendor never shows just wasted my time. Already frustrated one of the service guy comes up to me to let me know my car is ready. I go outside and its not even my car. A second guy comes out to tell me my car is in the back they are just drying it. So i wait and the first guy comes back to let me know my car is still in the back untouched and if I want to wait 15 minutes they can wash it for me. Told them forget it i just want my car and to get out of there. I let them know what happened. To make up for the inconvenience they say they will give me the upgrades I wanted at cost. I thought that was a great deal so i figured give them one more shot. I get the price quote and it seemed high for " cost" so I did some research. They actually were charging me more than what the dealer was promoting on their webpage. So to make up for all their mistakes they wanted to charge me more for my upgrades. Horrible follow up and then the final insult. Would never recommend them to anyone. More

The price was just right. Everyone was very friendly. I was impressed with the quality of the vehicles and the big selection to choose from! Ask for CJ was impressed with the quality of the vehicles and the big selection to choose from! Ask for CJ More

dealer ship was great. Sam the sales guy was great worked and got exactly what i wanted for the right price. i would recommend this dealer ship to anyone and to Sam thanks for all your help very happy with m and got exactly what i wanted for the right price. i would recommend this dealer ship to anyone and to Sam thanks for all your help very happy with my new truck. More

I had an amazing car buying experience. This is my second purchase from Thomas.He is friendly, professional, and patient. I told him exactly what I wanted and needed and he made it happen again. He did not p purchase from Thomas.He is friendly, professional, and patient. I told him exactly what I wanted and needed and he made it happen again. He did not pressure me into buying something I did not want. Thank you Thomas for yet another great car buying experience!!!! More

Thomas really helped us in purchasing our 2010 Chevrolet by getting us a good price and helping us out however he could. Very friendly and cooperative and always followed up on all matters. A good guy to wo by getting us a good price and helping us out however he could. Very friendly and cooperative and always followed up on all matters. A good guy to work with. More

Penske Cerritos was superb!! I was a first time buyer... and they got me a great deal with LOW APR for the loaded Silverado I wanted! Straight forward dealership! Thanks! and they got me a great deal with LOW APR for the loaded Silverado I wanted! Straight forward dealership! Thanks! More

Sam is a great guy! He helped me every step of the way and kept me from going crazy by keeping me updated on the status of my car (as i had ordered it), he really does care about the customer and is extre and kept me from going crazy by keeping me updated on the status of my car (as i had ordered it), he really does care about the customer and is extremely friendly and down to earth. He won't beat around the bush or try to BS you, he was always straight forward and tried to help me get the best deal possible. If I had the money I'd buy as many new Chevy's as I could from him and as soon as I'm ready to get a new Chevy or help a friend get a Chevy, Sam's the man I'm going to! Thanks Sam!! More

I was in the market to purchase a new Tahoe and contacted the Internet department at Cerritos Chevrolet via CarWoo. I contacted by Cynthia "CJ" Jefferson and right from the beginning I knew that she was goi the Internet department at Cerritos Chevrolet via CarWoo. I contacted by Cynthia "CJ" Jefferson and right from the beginning I knew that she was going to work hard to get the best possible deal for me. She was very up-front about the pricing and immediately showed me the invoice price on the vehicle and discussed how much she was going to go below the invoice without any negotiating. On top of that, we found additional Chevrolet incentives that I was eligible for and she quoted me a price online before even having to go to the dealership. This was a big plus as Cerritos Chevrolet is 30 miles away from my house. After doing additional pricing at other local dealers, I realized that this was the best price and they had multiple vehicles to choose from on the lot so I got to choose the color I wanted. Now this is how shopping for a vehicle online is suppose to be, quick, easy, no-hassle and no pressure. If you are looking to buy a new Chevy, I highly recommend that you visit Cerritos Chevrolet and ask for CJ in the Internet department. More