Penske Cadillac of South Bay - Service Center

I recently dropped off my car at [GMC Dealership Name] for service and was disappointed to find out that they don't offer a service to take customers home. This lack of transportation service significantl for service and was disappointed to find out that they don't offer a service to take customers home. This lack of transportation service significantly inconvenienced me and affected my overall experience. When I scheduled my service appointment, I assumed that a dealership of [GMC Dealership Name]'s caliber would have provisions for transporting customers home while their cars were being serviced. Unfortunately, this was not the case. As a customer, I had to make my own arrangements to get back home, which was quite inconvenient, especially considering the distance between the dealership and my residence. I believe it's essential for a dealership to offer convenient services that make the customer experience more pleasant. Providing transportation assistance, such as shuttle services or arranging for a loaner car, would greatly improve the overall satisfaction of customers like myself. More

Reggie hah always been extremely helpful. He is the reason I came to Penske. I would recommend Penske to others. He is the reason I came to Penske. I would recommend Penske to others. More

Robert went above and beyond, great customer service couldn’t ask for better service, thank you couldn’t ask for better service, thank you More

Reggie was excellent! He was extremely friendly and helpful with assisting me with the repairs. Reggie noticed we had been waiting for awhile for Enterprise to pick us up He was extremely friendly and helpful with assisting me with the repairs. Reggie noticed we had been waiting for awhile for Enterprise to pick us up afterwards and probably came out to check on us and call Enterprise again to remind them. He was enthusiastic and provided timely updates over texts on the status of our car. Will be back for sure! More

Reggie Shelton has been checking me in for service for a long time. I appreciate him for lots of reasons. He is very friendly, helpful, knowledgeable and seems very dedicated to his job and the people . I long time. I appreciate him for lots of reasons. He is very friendly, helpful, knowledgeable and seems very dedicated to his job and the people . I will continue to come to Penske Cadillac because of him. More

Been to the dealership a few times on the same repair this time service was excellent this time service was excellent More

I love the service from Penske Cadillac. Robert Wright is attentive and easy to talk and I will definitely continue to get my service from Penske Cadillac Robert Wright is attentive and easy to talk and I will definitely continue to get my service from Penske Cadillac More

I was having an odd problem with my 2019 Yukon Denali while on a long road trip. The cabin air smelled like propane when idling. I took it to two GMC dealerships in different cities in the southwest and while on a long road trip. The cabin air smelled like propane when idling. I took it to two GMC dealerships in different cities in the southwest and neither could find the problem. When home I took it to Penske where I've had all my service work. Reggie Shelton, my service advisor got me in and along with the technicians diagnosed the problem as burned transmission oil from driving too long in 4 wheel high, an error that I made. They did a 4 Wheel service and solved the problem in one day. I can't recommend this dealership more highly. More

To be honest i didn't interact with viky much. Efrian was the one I interacted the most he is the best! Efrian was the one I interacted the most he is the best! More

Efran was top notch with great knowledge about my vehicle. His expertise and professionalism is excellent. vehicle. His expertise and professionalism is excellent. More