Penske Cadillac of South Bay - Service Center

Transmission service was finished sooner than estimated which was great. Confusion about washing the truck had me waiting an hour and half after paying for repair which was great. Confusion about washing the truck had me waiting an hour and half after paying for repair More

Javier was very attentive, helpful, and responsive. The overall service for my vehicle was excellent! Thank you. The overall service for my vehicle was excellent! Thank you. More

Efrain is always good for diagnose and communications. He is such a trustworthy Cadillac mechanic! He is such a trustworthy Cadillac mechanic! More

Continued disappointment with failure to replace item on recall. And less than good communication about this went acheduling recall. And less than good communication about this went acheduling More

The coupon for oil change was deceiving. Price was not accurate. Not too happy with it Price was not accurate. Not too happy with it More

The Penske Cadillac service advisor, Efrain Guerrero, was very friendly, professional, and eager to help. Besides that, he also visually checked my Cadillac SUV for potential safety issues, such as suggestin very friendly, professional, and eager to help. Besides that, he also visually checked my Cadillac SUV for potential safety issues, such as suggesting to replace the wearing-out tires soon, etc. and upon picking up, my car was very clean! I am very satisfied with the superb service! I would recommend anyone to do business with Penske Cadillac. Thank you so very much, Efrain!!! More

Reggie is fantastic! He always takes care of me and is so efficient. What amazing service! He always takes care of me and is so efficient. What amazing service! More

There was only one service person in his office when I arrived and he was busy on his computer. He came out and helped the man who arrived after I did. Luckily, a young man came around the corner and assi arrived and he was busy on his computer. He came out and helped the man who arrived after I did. Luckily, a young man came around the corner and assisted me. His name was Javier. He was really nice and helped me. I explained the problems I had with Martin Chevrolet. I had to find my own ride to Enterprise Rent a Car. I am satisfied with the service I received at Penske. I even got my car back on the same day. Martin kept my car for three days for the same repair! More

Customer service was friendly and addressed my concerns/issues. I will definitely be a customer going forward due to attention to detail that was provided. concerns/issues. I will definitely be a customer going forward due to attention to detail that was provided. More

They made me an appointment for 1pm? !? Why? It was a total 5 hour wait !? Why? It was a total 5 hour wait More