Penske Cadillac of South Bay - Service Center

I like this dealership, but please explain to me how $168 in parts translates to a $1200 bill? The markup on labor is insane. Dealership I like you, but I gotta go! Sales reps, you guys are awesome. This in parts translates to a $1200 bill? The markup on labor is insane. Dealership I like you, but I gotta go! Sales reps, you guys are awesome. This is my second Cadillac, but my next vehicle will NOT be a Cadillac. Service is just too expensive. More

Efrim is a wonderful service rep. He always listen and see to it that your car is serviced accordingly. Betty is also the best sales rep He always listen and see to it that your car is serviced accordingly. Betty is also the best sales rep More

Professional, quick fast efficient no gimmicks the best service better than most other car dealers service better than most other car dealers More

Reggie Shelton is the only reason that I come to Penkse. I live in Pacific Palisades. He is the best and I would not go anywhere else. He is always plesant, helpful, trustworthy, kind, and thorough. His fol I live in Pacific Palisades. He is the best and I would not go anywhere else. He is always plesant, helpful, trustworthy, kind, and thorough. His followup is excellent! Thank you for over 35+ years of wonderful service! More

Very professional and took the time to go over all options at the best cost options at the best cost More

They never reset my oil change meter in my car So I had to drive back another day to reset it. Gas and time while paying top money for oil change to not be complete is mind boggling. Will I come back I am to drive back another day to reset it. Gas and time while paying top money for oil change to not be complete is mind boggling. Will I come back I am not sure More

Dealership was great on time service but when I received my vehicle it was not right warning light came on. my vehicle it was not right warning light came on. More

I don't know the service person name, but he gave excellent service, called when the car was ready excellent service, called when the car was ready More

They are not forthcoming about pricing and not helpful during or after service. They messed up my key and are now trying to charge me to replace it. during or after service. They messed up my key and are now trying to charge me to replace it. More

Javier was great. Two and a half hours for an oil change and tire rotation WITH an appointment and $130.00 charge...not so great. Two and a half hours for an oil change and tire rotation WITH an appointment and $130.00 charge...not so great. More