Penske Cadillac of South Bay - Service Center

Only had 2 mechanics on duty that day, was there for 6 hours for an oil change, a software update and a small mechanical issue. If you know you’ll be so short staffed you shouldn’t let people make appoin hours for an oil change, a software update and a small mechanical issue. If you know you’ll be so short staffed you shouldn’t let people make appointments. Marlene Bobrowsky managed it well but most of it was out of her hands. More

Great service, friendly people. I will definitely schedule all my service needed with this location I will definitely schedule all my service needed with this location More

María Rodríguez was an absolute pro. She welcomed me at the entrance and proceeded to ask me what I needed. She made recommendations but was never pushy. Very professional from beginning She welcomed me at the entrance and proceeded to ask me what I needed. She made recommendations but was never pushy. Very professional from beginning to end. Took a coupon with no hesitation, made me feel very comfortable to be there. At the end, she made the delivery process concise and easy. Will be calling her directly for service next time. A good experience overall. More

They didn't have the car I seen on the internet but they were able to find me another car within my budget. were able to find me another car within my budget. More

I had to return the vehicle after a repair was done on right signal light because the right backup light was not working now . Service Advisor sent me a text that "the tech is saying that someone went in right signal light because the right backup light was not working now . Service Advisor sent me a text that "the tech is saying that someone went in there after he repaired that socket and ripped off that bulb" When I went to pick it up I questioned the text, why would "someone" besides the tech take out the bulb? He responded by saying well sometimes it is taken somewhere else afterwards and I said why would we do that since it was repaired by you? I told him he really needed to provide better customer service instead of accusing me, no apology or acknowledgement that the tech probably took out the bulb? Penske should provide more extensive customer service training to their Service Advisors! More

Just an average experience. Not comparable with other Cadillac service centers. No bottled water, just average everything. Except price which was 30% more Not comparable with other Cadillac service centers. No bottled water, just average everything. Except price which was 30% more More

The dealership and Dino did a great job helping my son purchase his first truck! They were very responsive to questions and efficient in making the deal happen. purchase his first truck! They were very responsive to questions and efficient in making the deal happen. More

They were not supposed to rotate my tires, but said they did, snice it was not requested the Service Advisor took it off the bill. Ans should have since I had the wheel lock in my jacket pocket, so I don't did, snice it was not requested the Service Advisor took it off the bill. Ans should have since I had the wheel lock in my jacket pocket, so I don't know how they rotated the tires when I had the wheel lock! More

Maria at the service department is a wonderful asset to your company. The call center people overbook you guys, but she was patient and figured it out. your company. The call center people overbook you guys, but she was patient and figured it out. More

I was accepted at appointment time and service was received without a long waiting period. Service Advisor was cordial & helpful. I will continue to use this dealership. received without a long waiting period. Service Advisor was cordial & helpful. I will continue to use this dealership. More