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Penske Cadillac of South Bay - Service Center

Torrance, CA

4.5
1,007 Reviews

1,007 Reviews of Penske Cadillac of South Bay - Service Center

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July 18, 2023

Not professional ingenior and no respond to the customer phone call and take long time More

by Bagrami.jawid15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vikky Posadas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Friendly, patient, courteous, precise. Service advisor took time to explain additional work to be performed on my vehicl & the importance of having it done. Also advised me not to drive my More

by CTSGRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vikky Posadas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Maria Rodriguez was my service rep and she did a wonderful job in taking care of me and my vehicles needs. My 2018 Yukon was initially misdiagnosed, I called Maria a few days later and she said to b More

by Ocnbravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Rodriguez
July 17, 2023

My service was completed in a reasonable amount of time. I appreciated how Javier explained the priority level of the future services I would need and checked to see if any of them were covered by my extend More

by DF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
July 17, 2023

The ease of making the appointment, the interaction with the staff live was professional and friendly. The waiting time to address the recall was accurate. More

by Flora.woo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vikky Posadas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

My Service Advisor is attentive and customer friendly. He shows care when dealing with customers. More

by RBROWN195950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Sheldon
July 16, 2023

Great experience and the staff was real professional and respectful I would recommend Penske to friends More

by Martinez78mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
July 16, 2023

Robert Wright. Thorough. Communicative. Very personable. This gentleman is everything that a service advisor should be. He has serviced my H2 for 15 years. I ask fo More

by GARY_DOWNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Unable to get the service department on the line. The agents are rude and not a pleasant location. More

by Hz291637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie
July 14, 2023

Robert Wright was very patient, friendly and knowledgeable. Service was great and he took care of our transportation needs. More

by TERRILEE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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