Penske Cadillac of South Bay - Service Center

tyler did a great job with no purchase pressure. thanks to Penske GMC and staff thanks to Penske GMC and staff More

I recently took my car to this dealership for a routine oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that t oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that the impact had caused my bumper to melt. This was clearly an issue caused during the oil change or handling of my vehicle. Although the service center attempted to repair the damage, I later discovered that the tow cover on my bumper had been improperly screwed into place, making it impossible to open. The carelessness displayed in both the initial damage and subsequent repair has left me very disappointed in the professionalism and training of their staff. I expected more from a service center, especially one that I trusted with basic maintenance. I now have to deal with further complications and a lack of attention to detail in the repair process. Based on my experience, I do not recommend this service center to others, as it appears they do not prioritize quality work or customer satisfaction. More

It was ok, nothing exceptional. If you want more words it get worst from there. Ok If you want more words it get worst from there. Ok More

My Saturn Sky was in your shop for 30 days. To repair it, $8100.00. I was going to pay it and the director did not want to touch it being that if they broke something on it, he was afraid that To repair it, $8100.00. I was going to pay it and the director did not want to touch it being that if they broke something on it, he was afraid that he would not be able to get the parts to fix it. This car only has 48k miles on it. More

ALL SERVICE PEOPLE EXCELLENT. RESPONSIVE AND EMPATHATIC.. I HIGHLY RECCOMEND THIS DEALERSHIP TO ANYONE WITH A NEED. RESPONSIVE AND EMPATHATIC.. I HIGHLY RECCOMEND THIS DEALERSHIP TO ANYONE WITH A NEED. More

I recently visited the Cadillac service center, and while my service provider was okay, I was disappointed with the response regarding my concern. I mentioned that my brakes squeak every time I park an while my service provider was okay, I was disappointed with the response regarding my concern. I mentioned that my brakes squeak every time I park and start driving again. I just purchased this vehicle in August, it only has 6,000 miles on it. The service provider told me that Cadillac has this issue listed in a bulletin, but that doesn’t seem normal to me. No one mentioned this when I bought the car, and I certainly didn’t spend this much money expecting a persistent brake squeak. He also told me it would take a few weeks for someone to even look at it because they have over 100 cars in line. I understand that the shop is busy, but I purchased my vehicle from this exact location just six months ago, and I expected better support. To be honest, I love my car, but this issue is frustrating and embarrassing—especially since a new vehicle shouldn’t have this problem. At this point, I’m even considering trading it in for something else. More

Efrain Guerrero was amazing. .. Got me in and out very quickly... Explained everything to me was very efficient and friendly .. Got me in and out very quickly... Explained everything to me was very efficient and friendly More

Great service - Javier was very helpful and kept me posted on how long it would be for me to get my vehicle fixed. Called me promptly when it was ready for pick up. I found their loaner service with posted on how long it would be for me to get my vehicle fixed. Called me promptly when it was ready for pick up. I found their loaner service with Enterprise to be very good also and enjoyed the vehicle that was loaned to me. More

Robert did a great job. He was attentive and kept me updated on the work He was attentive and kept me updated on the work More

Good job and had good experience. Look forward to possibly purchasing another vehicle very very soon. Look forward to possibly purchasing another vehicle very very soon. More