Penske Cadillac of South Bay - Service Center

They had my Escalade for 2-3 days waiting for on star module…they said it was going to take weeks for a replacement which was fine…no more than 3-4 days later I got a notification to replace the oil…if t module…they said it was going to take weeks for a replacement which was fine…no more than 3-4 days later I got a notification to replace the oil…if they truly inspected the car (as they mentioned to me the first time I took it in) they could’ve recommended to do the service when they had it the first time. Instead I had to rent a car again and had to take it in for service 2 times in less than a week. Just a little frustrating. More

My experience was superior. My Service Representative, Marlene Bobrousky is wonderful and very knowledgeable, professional My Service Representative, Marlene Bobrousky is wonderful and very knowledgeable, professional More

Scheduled appt. Greeted by Maria. Very friendly asked what brought me in. Told her. Service was performed, car waged and I was out the door. Greeted by Maria. Very friendly asked what brought me in. Told her. Service was performed, car waged and I was out the door. More

Efrain is an excellent service advisor. I go out of my way to come to Penske because of Efrain. It is very difficult to find someone so trustworthy & reliable with such consistent service. T I go out of my way to come to Penske because of Efrain. It is very difficult to find someone so trustworthy & reliable with such consistent service. Thank you Efrain for your customer service. More

The customer service is excellent and top notch! Will definitely be back for all my service needs! Will definitely be back for all my service needs! More

I was able to schedule service on the same day and the job was completed perfectly. Efrain, Service Advisor, was terrific! Well done! job was completed perfectly. Efrain, Service Advisor, was terrific! Well done! More

Kind and detailed every corner specialy Michael Nguyen n Dino Thanks. For explain for the car. Kindness. Dino Thanks. For explain for the car. Kindness. More

The Best! Tyler made my transition to a new Cadillac effortless and pleasureble. Very knowledgeable,effeciebt and helpful!! Stacie is great too! She sold me Tyler made my transition to a new Cadillac effortless and pleasureble. Very knowledgeable,effeciebt and helpful!! Stacie is great too! She sold me my last car:))? ⭐️⭐️⭐️⭐️⭐️ More

Advisor Marlene was great, she explained the cost of my 30k mileage very well and went out of her way to accommodate me. 30k mileage very well and went out of her way to accommodate me. More

Efraín is great, he goes beyond to appreciate and listen to his customer needs. Thank you so much Efrain! to his customer needs. Thank you so much Efrain! More