Penske Cadillac of South Bay - Service Center

I dropped my car off because my check engine light was on. It took almost two weeks to get an update and for the car to be fixed. All they did was change a coil and spark plug and the cost was over $1,0 on. It took almost two weeks to get an update and for the car to be fixed. All they did was change a coil and spark plug and the cost was over $1,000 (about $800 of which was labor, for a job that probably took half an hour or less). More concerning was that my technician recommended other fixes to the car totaling close to $25k, which is about as much as my 2011 Cadillac CTS-V is even currently worth per Blue Book. Things like replacing the suspension for $12k, a 60k mile check-up (the car has 67k miles on it) for $2k, replacing the brakes for $3k (likely necessary, but not at that cost), tires and rims for $7k (the tires and rims do need to be replaced, so I'll give you that one, but not at that cost). There were even things thrown in like $500 for a tire pressure sensor even though the current one still works. Do your service reps work on commission? Insult to injury, they made me wait an hour to wash the car at pick-up, even though I never even asked for that. It is fair to say that you have lost my business forever and I will not be returning, nor will I ever buy another Cadillac. I just purchased a Range Rover Autobiography for $190k and have been much more happy with how I am treated by them. More

All employees are very attending totally costumers, and they do fast service, not need to wait for long hrs they do fast service, not need to wait for long hrs More

We love coming to Penske Cadillac/GMC because it is very convenient distance and quality service convenient distance and quality service More

Robert is very easy to deal with and has always shown great care with required needs. great care with required needs. More

Good experience overall, car was ready before the estimated date. Everything was covered under my extended warranty. estimated date. Everything was covered under my extended warranty. More

He is highly, a very good service advisor, he helped me out on the inquiry on our company car that needed most. out on the inquiry on our company car that needed most. More

Besides the wait time, everything went smoothly. I’m really enjoying my new car, thank you! I’m really enjoying my new car, thank you! More

Opened on time. .. service agent was great... solved my issues... went above and beyond my service .. service agent was great... solved my issues... went above and beyond my service More

Javier was very helpful and prompt at getting back me. This was my first time working with Javier and I will definitely ask for his assistance next time. This was my first time working with Javier and I will definitely ask for his assistance next time. More

Love dealing with Robert Wright,he’s always taken great care of my car. Not too crazy about sales staff care of my car. Not too crazy about sales staff More