Penske Cadillac of South Bay - Service Center

Salesman Micheal was very professional and understanding to what was in our budget regarding a leased vehicle. to what was in our budget regarding a leased vehicle. More

My service gentleman was Bruce very helpful and respectful he reminded my story about my corvette was very impressed respectful he reminded my story about my corvette was very impressed More

Service was excellent , my advisor was good. The only complaint is the no shuttle service. The only complaint is the no shuttle service. More

After some initial issues things were fine. There was a paint defect that was supposed to be fixed but on closer examination not all of it was done. Will need to bring it back at some point to There was a paint defect that was supposed to be fixed but on closer examination not all of it was done. Will need to bring it back at some point to have the edge of the passenger door that was missed painted. More

The environment is friendly and clean. My Service Advisor was Efrain, and he took time to get all information to diagnose what the problem was. My service was completed in 24 hrs. My Service Advisor was Efrain, and he took time to get all information to diagnose what the problem was. My service was completed in 24 hrs. More

I knew the cost going into it, the crew was upfront and efficient about pricing and timing. I love that there's a dealership warranty on parts and labor. Plus they vacuum and wash the car as good as new wh efficient about pricing and timing. I love that there's a dealership warranty on parts and labor. Plus they vacuum and wash the car as good as new when they're done. There's a reason I've been back! More

Very use to getting oil change and tire rotation for one fee. You don’t do that there as does EVERY DEALERSHIP I know of. Shortlly after my Oil change my Key Fob broke only had it since November 2021. Your fee. You don’t do that there as does EVERY DEALERSHIP I know of. Shortlly after my Oil change my Key Fob broke only had it since November 2021. Your dealership replaced the battery my last oil change. Every which way you can you are robbing me. Your intent is to disservice me and over charge. How long must you and your colleagues and your management sit by and watch this type of thing happen over and over and over again. I am paying for service that I’m not truly receiving. I’m treating your company and everyone I encounter while there with dignity, kindness, and respect. Penske GMC OF SOUTHBAY only wants to make absolutely sure that I am overcharged and disrespected. I am ridiculed, ostracized, and persecuted so that all the public can laugh. More

not sure about the new chip in windshield. I did not notice it until after I got my truck home. Robert said he did not notice it when I brought in my truck. :( Robert was great. I did not notice it until after I got my truck home. Robert said he did not notice it when I brought in my truck. :( Robert was great. More

I was in and out in about 3 hours Robert’ answer all my questions and concerns questions and concerns More

Marlene identified and took care of the problem quickly and had my vehicle back to me within 24 hours. Great service! and had my vehicle back to me within 24 hours. Great service! More