Penske Cadillac of South Bay - Service Center

Wonderful experience from the moment we walked in. Very honest, personable staff. We had been at about 4 other dealerships before Penske and were giving up on car buying. Staff here were very professi Very honest, personable staff. We had been at about 4 other dealerships before Penske and were giving up on car buying. Staff here were very professional, listened to our needs and worked with us in a very friendly matter. We will be back and send our family to them as well. More

Greeting was great, my service advisor Efrain was great, the service was done promptly. Thank you the service was done promptly. Thank you More

I am happy with the level of service I received. Reggie Shelton was welcoming, professional, and knowledgeable. He took the time to fully understand my concerns and explained all necessary repairs i Reggie Shelton was welcoming, professional, and knowledgeable. He took the time to fully understand my concerns and explained all necessary repairs in detail, which made me feel confident that my vehicle was in good hands. The service was efficient, and I appreciated how quickly they located and resolved the issue while maintaining a high level of quality. Reggie kept me informed throughout the process, so I was never in the dark about the status of my vehicle. What really stood out to me was the attention to detail and the care they took to ensure everything was done right. Plus, my truck was cleaned when I picked it up, which was a thoughtful touch. The facility was clean, well-organized, and equipped with the latest technology, giving me peace of mind knowing they were using top-notch equipment to work on my vehicle. Pricing was fair, and there were no hidden fees—something I really appreciate. I will definitely continue to bring my vehicle to Penske for all my future service needs. I’ve already recommended this location to my friends who own GMC vehicles and are looking for reliable, professional, and honest automotive care.😊 More

Worst service department from start to finish - lack of customer service and accountability on all fronts customer service and accountability on all fronts More

To some it up with one word, Excellent, staff and service. Excellent Exceptional service Thanks service. Excellent Exceptional service Thanks More

I was told it would take 1 week to get the part. After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could please double check since it was raining and my car was getting wet. He said he would wait a few days more before. It took another 2 weeks before he called and said the part had arrived. It took approximately one hour to install and I was charged over a $1000 dollars with the part only costing $200. What a rip off and bad customer service. More

Efrain was great! He even offer to wash my car after my vehicle repairs, will definitely come back He even offer to wash my car after my vehicle repairs, will definitely come back More

Awsome Service and Easy process Happy people and Nice deal and Clean area Team work deal and Clean area Team work More

Service was amazing, very professional, great communication. I wish all transactions were this easy, thank you! communication. I wish all transactions were this easy, thank you! More

The Services that they did for me was oil change and it was smooth, clear and reliable. I like that they wash my car after service. was smooth, clear and reliable. I like that they wash my car after service. More