Penske Cadillac of South Bay - Service Center

We were please with Robert Wright’s assistance and services. We want Robert to take care of the problems of our Cadillac. Trust is the key👍 services. We want Robert to take care of the problems of our Cadillac. Trust is the key👍 More

My appointment was on time and went well. My car was washed as a courtesy. I did not wait too long. Reggie is always kind, courteous, and professional. My car was washed as a courtesy. I did not wait too long. Reggie is always kind, courteous, and professional. More

The retrofit items were done perfectly. I appreciate the car wash as well. Thank you I appreciate the car wash as well. Thank you More

Was there a little early and they took me right away. Timeline was as promised and pickup was supper easy. Did like that so was able to pay online before I showed up. Timeline was as promised and pickup was supper easy. Did like that so was able to pay online before I showed up. More

All my needs were met with a smile and speedy service. I'm a happy customer I'm a happy customer More

I arrived on time for my 9:00 a. m. appointment on Saturday, September 9, 2023, and then waited a spell for Robert Wright to finish helping the customer who had arrived before I did. m. appointment on Saturday, September 9, 2023, and then waited a spell for Robert Wright to finish helping the customer who had arrived before I did. Despite the fact that he stood just a few feet from my vehicle, not once did he acknowledge my presence. After he drove the customer's car to the garage area, I thought he would come to my car immediately thereafter to greet me and begin the paperwork. He didn't. Instead, he walked right by my car, never acknowledged me, entered his office and got on the computer and the phone. After several minutes, he exited his office, and then walked by right past my car again, and again did not acknowledge me, and then walked into the garage. I waited in my car several minutes longer, but when neither Robert Wright nor any other service employee approached me, I exited my vehicle to search for someone who could help me. Just then, Robert Wright returned from the garage and then finally said, "Can I help you?" He neither acknowledged that I had been waiting nor apologized for the same. I told him that I was there to have my car serviced. He asked if I had an appointment, and I responded int he affirmative. He told me that it would be a three-hour wait before my car would be finished. I said, "Three hours?! For an oil change?" I couldn't believe it. I asked him what the point was of me making an appointment if I would need to wait three hours for an oil change. He shrugged and asked whether I would be waiting at the dealership or whether someone would be picking me up. I told him I would wait. I went into the dealership showroom and killed time. After waiting more than three hours, but not having heard from Robert Wright, I walked to Mr. Wright's office to ask the status of my vehicle. He shrugged and said he would go check. He walked to the garage, returned a few moments, and told me it was going to take another 10 minutes for them to put oil in my car, but if I wanted my car washed too, I would need to wait another 45 minutes to an hour. I told him to just get the oil into the car and bring the car to me, as I had been waiting for more than three hours. He could care less. I returned to the showroom. Approximately 15 minutes later, Robert Wright retrieved me from the showroom. I paid for the service and left. The kind of customer service I received from Robert Wright and the service department fell way short. It is not at all like the exceptional customer service I've received from the sales department. However, in fairness to the service department, I have had previous experiences with them, and they have been great, particularly my interactions with Ephraim. I hope my experience on Saturday with the service department was aberrational. If not, I will not be purchasing/leasing another vehicle from Penske when my lease ends in February. I refuse to subject myself to poor customer service. More

Excellent customer services. Marlene Bobrowsky took the time to explain the problem with my car. Marlene is a people person, she also had a great compassion and understanding a Marlene Bobrowsky took the time to explain the problem with my car. Marlene is a people person, she also had a great compassion and understanding about my dad who had brain injury and surgery. Please Marlene thank you for excellent service and caring for my personal needs(Dad sickness. More

I really should not be required to write fifteen words to continue with this survey continue with this survey More

I love the 2021 Encore Buick I purchased from Penske . The salesman Tyler was wonderful and my first Servicing the car was very pleasasnt and loved the customer service awaiting area It was very confort The salesman Tyler was wonderful and my first Servicing the car was very pleasasnt and loved the customer service awaiting area It was very confortable. Service staff were very nice. More

Reggie Shelton was service oriented fellow and knows how to follow up. Thanks Reggie. Job well done to follow up. Thanks Reggie. Job well done More