Penske Cadillac of South Bay - Service Center

Was billed for a new battery when I was never notified that that was going to be done initially received an invoice that said no charge four days later they sent me another invoice that say I am being cha that that was going to be done initially received an invoice that said no charge four days later they sent me another invoice that say I am being charged More

My helper Maria in service is a rockstar, she gets 5 out of 5, but I would have to wait a bit to see how the car drives before I can say anything about the mechanic of 5, but I would have to wait a bit to see how the car drives before I can say anything about the mechanic More

Easy check in and kept informed during the process. Helped me use the handicapped lift. Helped me use the handicapped lift. More

Very pleased with the quality of the service team! Wait times a little long! Service area excellent! Wait times a little long! Service area excellent! More

My service provider Marlean was fantastic Bit it costs me extra money to have my truck serviced at this location. There is no shuttle service! There are no loaner vehicles. So I had to go without a vehicle extra money to have my truck serviced at this location. There is no shuttle service! There are no loaner vehicles. So I had to go without a vehicle or rental a car. I’m a single Dad with small kids in school with no bus service so I couldn’t be without a car. I dropped my truck off on Tuesday and picked it up on the following Monday paying $75 per day for a rental vehicle. This is the 2nd Cadillac that I have purchased and have enjoyed great service experiences. This is the only dealership where I have to spend money for a rental while my vehicle just sits in the shop for several days while I’m paying out of pocket each day my car is in the shop. So my truck being in the shop for 4 days before they diagnosed the problem, then 3 days to fix the problem, then pay $2,000 plus in repairs, then spend over $500 for a rental while I wait. No this was not a good experience for me. More

Usually service is good but on 9/22/23 it wasn’t. I made an appointment only to arrive and be told the parts for my car were not available. A phone call ahead of time would have been nice so I didn’t I made an appointment only to arrive and be told the parts for my car were not available. A phone call ahead of time would have been nice so I didn’t drive there for nothing. More

Quick service. Staff was friendly. Would be great if they had a shuttle service of some kind. Staff was friendly. Would be great if they had a shuttle service of some kind. More

I recently had my car serviced at this dealership, and the experience was exceptional. Efrain was not only friendly and professional but also transparent about costs. I highly recommend their service! the experience was exceptional. Efrain was not only friendly and professional but also transparent about costs. I highly recommend their service! More

The agent Javier who assisted me came late than the appointed time he told me. I came from culver city 45 minutes and came early. I am not satisfied with the service I received with Javier Garcia. appointed time he told me. I came from culver city 45 minutes and came early. I am not satisfied with the service I received with Javier Garcia. I was disappointed that one of the replacement keys were not new leather case. I could have given or bought a new case. He could have me. This old leather case given to me, looked like it is not going to last long and if I try to program the new key to it, we might go back again to the mechanic and pay again to program it. More

The finance agent was the best we ever dealt with. We had issues with the car upon delivery, but the dealer was eventually able to fix the issue after a month of working with Cadillac and we really ap We had issues with the car upon delivery, but the dealer was eventually able to fix the issue after a month of working with Cadillac and we really appreciate the effort they went to. More