Penske Cadillac of South Bay - Service Center

Efrain was great. Answered all my questions, arranged for shuttle ride so I could get a rental car and let me know early about service recommendations and a cost. Answered all my questions, arranged for shuttle ride so I could get a rental car and let me know early about service recommendations and a cost. More

Good customer service very professional Robert takes time to review your charges thank you very much to review your charges thank you very much More

I had a 7am appointment, arrived 15 minutes early, and was the first one to the service drive. I was immediately greeted by a proficient gentleman, but some of the cars behind me had requested this servic was the first one to the service drive. I was immediately greeted by a proficient gentleman, but some of the cars behind me had requested this service advisor so he asked that I be passed to someone who did not have assigned clients. No problem, but ends up being a big mistake. I ONLY needed an oil change, and also heard that the car behind me was there only for the same thing. They took his car back immediately, mine sat on the service drive for 20 minutes while my service advisor tried to complete the paperwork. She seemed overwhelmed (even for just an oil change. The car behind me was actually in and out in about an hour. After 2 1/2 hours, my car was still not done! Went to the service drive, obviously forgotten about and told it would be out shortly. Didn’t leave until almost 10am. My GM purchased oil change plan was not accepted in full, it was last time (and this advisor had the nerve of blaming the last person that took care of me for not doing it right, it that person took care of me as a customer and I came back. I was hoping to use this dealer for service, I could have been quoted for new tires, but I was not. I have even have been considering trading in my current 2016 Escalade for a newer model. I WILL NOT even consider Penske Cadillac for future service (no big deal) not the trade in and purchase of a new Escalade ESV. Also posting on Yelp and Google More

Robert is always very professional and supportive when I have been there. He is very good in reviewing the work order with me. have been there. He is very good in reviewing the work order with me. More

No complaints, please continue to offer service specials, they are much appreciated. Thank you very much. they are much appreciated. Thank you very much. More

Exceptional service as always polite and such a great customer service ever had in Cadillac customer service ever had in Cadillac More

I was very pleased with customer service and overall experience at Penske Cadillac of South Bay. I will definitely take car back for my next service knowing my car will be taken care of. experience at Penske Cadillac of South Bay. I will definitely take car back for my next service knowing my car will be taken care of. More

Dino was very helpful and informative. He worked to get us the best deal which we appreciate. The car buying process is always long but they did their best to get us out of there quickly! He worked to get us the best deal which we appreciate. The car buying process is always long but they did their best to get us out of there quickly! More

Penske Southbay Cadillac is a superior car service facility/ experience. Their ease if scheduling and their communication (SMS and telephone) throughout the service visit was greatly appreciated. A s facility/ experience. Their ease if scheduling and their communication (SMS and telephone) throughout the service visit was greatly appreciated. A special shout out to Assistant Service Manager Reggie Shelton who went the extra mile to make sure every part and service covered under my extended warranty was covered and paid for. More

Cadillac is Class, In the waiting area they was no class. dirty carpet seat warn out and no water and no snacks. Genesis of South Bay totally opposite clean and had water and snacks. I mentioned that because dirty carpet seat warn out and no water and no snacks. Genesis of South Bay totally opposite clean and had water and snacks. I mentioned that because we are in the market for a classy car we thought about waiting for service there we would not. And I was waiting on my truck. More