Penske Cadillac of South Bay - Service Center

Had an eight o’clock appointment. Didn’t leave until after 3pm all was done was an inspection, oil change, and wipers replaced. No communication or updates while I was waiting. Didn’t leave until after 3pm all was done was an inspection, oil change, and wipers replaced. No communication or updates while I was waiting. More

Robert call me to explain he is a good advisor he let me know everything about my car know everything about my car More

Robert is an absolute pro. He is skilled in customer service as well as the technical components to the job. Unfortunately, Penske Cadillac of South Bay sold me a lemon (which He is skilled in customer service as well as the technical components to the job. Unfortunately, Penske Cadillac of South Bay sold me a lemon (which I won the lawsuit for) so I was constantly in the service department. Robert was always available to answer any questions I had and ensured I received the best customer service from him and the service shop. Shout out to CJ too! More

This is our first time to bring in our car for the oil change and the tire rotation as well the other minor issues. I was very impressed with his professional attitude, very knowledgeable and the most i change and the tire rotation as well the other minor issues. I was very impressed with his professional attitude, very knowledgeable and the most important was to have the car ready on time. More

The service and the waiting time to get my car repaired was good. However I do think the cost was too expensive. was good. However I do think the cost was too expensive. More

I used to love service department, not anymore. This new management is the worse. No shuttle, no loaners, when you purchase a $100k truck and it has 3 recalls and you tell the customer to get an U This new management is the worse. No shuttle, no loaners, when you purchase a $100k truck and it has 3 recalls and you tell the customer to get an Uber, is not the way to treat a customer. I need a new service center. Efrain has always been an amazing service advisor, but he can’t control his managers poor decisions. We just purchased another GMC truck, but we will definitely be looking for a new service center. More

Really long wait, as I stayed while the SUV was serviced. This was for a recall and (I believe) a non GMC part was installed, but it's on you, if not!! Please get some decent chairs in your customer wait This was for a recall and (I believe) a non GMC part was installed, but it's on you, if not!! Please get some decent chairs in your customer waiting room they are TOO low for older people to get in and out of. More

Ephraim was awesome. The part I needed was in a warehouse that had burned down in the Palisades Fire in Jan/2025. Purchasing the $800 part was on hold. I was sorta stress The part I needed was in a warehouse that had burned down in the Palisades Fire in Jan/2025. Purchasing the $800 part was on hold. I was sorta stressed but Ephraim gave me weekly updates and immediately notified me when the Part arrived. My 2018 Platinum Cadillac Sedan was washed and ready to go ..Ephraim is a keeper..Thanks Penske Southbay ! More

Fast efficient and knowledgeable will definitely be returning for future repairs, and will recommend to others returning for future repairs, and will recommend to others More

Always excellent service! they always get my Vehicle back in order and on the street in great condition. Efrain and Reggie are the best in business. I recommend this dealershi they always get my Vehicle back in order and on the street in great condition. Efrain and Reggie are the best in business. I recommend this dealership and those two and the service department. More