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Penske Cadillac of South Bay - Service Center

Torrance, CA

4.5
1,007 Reviews

1,007 Reviews of Penske Cadillac of South Bay - Service Center

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November 13, 2023

The service was great I would like to thanks Mr Reggie he was so helpful More

by ANDRETHEVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
November 13, 2023

Oil change and adding DEF Was completed. I had a reservation and took 2 hours, that is a long wait. More

by GMHODGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Guerrero
November 13, 2023

Marlene is a huge asset to Penske. She understands customer service and I will bring my vehicle here from now on. I will also recommend others to service their GMC vehicles here. More

by Joconnor575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene and Marie
November 13, 2023

Service department was unable to honor my extended warranty even though I called ahead of time to confirm that they could. Vehicle was purchased in Tustin and both dealerships confirmed that the warr More

by RVELA13
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Vikky Posadas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2023

Dealership is good and the only thing I can say is it took a long time to get my car back. There was a delay in getting the part. Other than that service was good and was happy to get my car back. More

by SCARLETLOOKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

Had a few issues when I arrived but manager solved the problem apréciate the concern for the customers. More

by Chapita62ss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
November 11, 2023

The service Technician Efrain Guerrero was very helpful and Friendly I want to keep him as my service Technician . More

by CANNONJESSIE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Guerrero
November 10, 2023

The service was good. I waited a little long, all in all the service was good. More

by TAPPSGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vikky Posadas
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

There was an extreme delay to get to finance - the process took way too long. More

by jocko781
Recommend Dealer
Yes
Employees Worked With
Tyler Colbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Uchida
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

He's the best, very helpful and courteous when we need help or service. Thank you Robert, The Millers More

by B.MILLER1048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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