Penske Cadillac of South Bay - Service Center

Hello there, I honestly don't like to right bad reviews but this dealership car service is not the best. Even i was trying to make an upgrade but sales guy have not time to explain deals. Unfortunately! but this dealership car service is not the best. Even i was trying to make an upgrade but sales guy have not time to explain deals. Unfortunately! More

Great work and efrain my service guy is outstanding on top of everything on my vehicle Thank you… Rudy top of everything on my vehicle Thank you… Rudy More

The agent was great. He did a great job at letting me know about the specials and The things I need to do to repair on my car He did a great job at letting me know about the specials and The things I need to do to repair on my car More

Service was great. I arrived early and the took me right in. My GMC had a recall airbag issue. The service agent gave me updates by text and phone. I arrived early and the took me right in. My GMC had a recall airbag issue. The service agent gave me updates by text and phone. More

The agent was very thoughtful. and made recommendations on something else that made sense. I sat in the waiting area and waited on my car. Was able to use the wifi to work. Got a and made recommendations on something else that made sense. I sat in the waiting area and waited on my car. Was able to use the wifi to work. Got a nice complimentary car wash. Made it easy to pay. Love the service More

Javier was great in communicating and is very knowledgeable of what services needed to be done to my vehicle. knowledgeable of what services needed to be done to my vehicle. More

Overall a pleasant experience. Efran was courteous, knowledgeable and returned my text promptly. He’s an asset to your dealership, will be returning for reasons stated above. Efran was courteous, knowledgeable and returned my text promptly. He’s an asset to your dealership, will be returning for reasons stated above. CON: My floor mats were missing. I brought this to the attention of the person that brought out the car. He seemed bothered that I asked him and mumbled, check the back and walked away. Not an asset to your dealership More

Had an eight o’clock appointment. Didn’t leave until after 3pm all was done was an inspection, oil change, and wipers replaced. No communication or updates while I was waiting. Didn’t leave until after 3pm all was done was an inspection, oil change, and wipers replaced. No communication or updates while I was waiting. More

Robert call me to explain he is a good advisor he let me know everything about my car know everything about my car More

Robert is an absolute pro. He is skilled in customer service as well as the technical components to the job. Unfortunately, Penske Cadillac of South Bay sold me a lemon (which He is skilled in customer service as well as the technical components to the job. Unfortunately, Penske Cadillac of South Bay sold me a lemon (which I won the lawsuit for) so I was constantly in the service department. Robert was always available to answer any questions I had and ensured I received the best customer service from him and the service shop. Shout out to CJ too! More