Penske Cadillac of South Bay - Service Center

I bought my car from Penske almost 10 years ago and have had consistently good service. Robert is only my second service manager and he is responsive, attentive and just plain excellent. had consistently good service. Robert is only my second service manager and he is responsive, attentive and just plain excellent. More

Efrain is a great advisor and love to work with him every time this my 4th escalade and love Penske time this my 4th escalade and love Penske More

Everyone is very nice always smiling ready to help you. Having a TV in the waits area is nice it would be better to have coffee Having a TV in the waits area is nice it would be better to have coffee More

I worked with Dino Spaho and Bob Uchido on the vehicle I purchased. They were both very professional and informative. This purchase was a retirement gift for myself. Both Bob and Dino did a great job keep purchased. They were both very professional and informative. This purchase was a retirement gift for myself. Both Bob and Dino did a great job keeping me informed on the status of the vehicle. Unfortunately it suffered a scratch during the delivery to the dealership. It was repaired very well and I'd never know it happened if it wasn't shared. More

Service was great , Reggie was so helpful and great attitude, I would definitely make Penske my service dealership. attitude, I would definitely make Penske my service dealership. More

Samantha got me in quickly to get the oil changed on my 23 Escalade. Maria did all she could to expedite the service, and I was a little stressed as I clearly stated I needed to leave by 4pm. It was 4:30p 23 Escalade. Maria did all she could to expedite the service, and I was a little stressed as I clearly stated I needed to leave by 4pm. It was 4:30pm when I left, and I gladly would’ve come back another time if I had simply known it wouldn’t be finished in the time allotted. The young lady at the desk near the customer lounge, could work a little bit more on her customer service skills, such as looking at a customer before addressing them. More

I brought my 2500 HD Denali in for service and was informed that there were no diesel mechanics available. Unbelievable. Furthermore, I was unable to receive a complimentary cup of coffee. There are a informed that there were no diesel mechanics available. Unbelievable. Furthermore, I was unable to receive a complimentary cup of coffee. There are a lot of things that need to be improved. More

They are the best and they work on your vehicle quickly and they are respectful and they are very nice. Marlene is the best! She’s very respectful and she keeps you posted on your progress of your vehicle. and they are respectful and they are very nice. Marlene is the best! She’s very respectful and she keeps you posted on your progress of your vehicle. More

Appointment easy to make; check in was on time, service rep Marlene was very efficient and did not try to push for additional service . Car ready when promised. rep Marlene was very efficient and did not try to push for additional service . Car ready when promised. More

Robert was great your best employee in my 3 years at Penske. Your phone operators need to be retrained told me no service date for 3 weeks when my care needed to be repaired immediately Penske. Your phone operators need to be retrained told me no service date for 3 weeks when my care needed to be repaired immediately More