Penske Cadillac of South Bay - Service Center

Best Customer Service ever all I can say is that Efrain Guerrero was amazing and very helpful, I would most definitely recommend this dealer. I actually Purchased my first car with Betty in 2010 & she a Guerrero was amazing and very helpful, I would most definitely recommend this dealer. I actually Purchased my first car with Betty in 2010 & she also helped me with my first lease in 2012 Always a pleasure. Servicing my car with Penske Cadillac. LOVE THIS DEALERSHIP! Thank you! More

Got my GMC truck in and took good care of me this time. Robert went out of his way for my to pick up my truck on a Saturday. I know it has been hard with turn around. Robert went out of his way for my to pick up my truck on a Saturday. I know it has been hard with turn around. More

This review was already submitted once before. Dina and Bob assisted me with my purchase. Everything was great. There was a scratch on the vehicle during transit and was repaired. The vehicle Dina and Bob assisted me with my purchase. Everything was great. There was a scratch on the vehicle during transit and was repaired. The vehicle looks and runs great. The finance portion is done on a tablet which is great for saving paper, but challenging to read as I had to scroll and zoom in. It may have been a better option to see on an actual computer monitor prior to signing. More

Excellent service by Robert. Provided answers and resolution for my car needs. Thank you very much Robert. Provided answers and resolution for my car needs. Thank you very much Robert. More

Car repaired in timely manner. Effran the service rep has great service knowledge and customer care. Effran the service rep has great service knowledge and customer care. More

Still have not fixed the problem with my truck. They are good at charging to due the repair but not fixing the repair. Been in the dealership more than 4 times for the same problem. they just keep They are good at charging to due the repair but not fixing the repair. Been in the dealership more than 4 times for the same problem. they just keep changing parts and making up new repairs so they dont lose money. More

Service was excellent. I will continue to take my car to Penske for service in the future. I will continue to take my car to Penske for service in the future. More

Maria provided a thorough explanation of services, answered all questions, with great customer service! Will be a return customer. answered all questions, with great customer service! Will be a return customer. More

This is a letter of praise for Reggie Shelton, Service Manager at Penske Cadillac in Torrance, CA. ! I cannot say enough praise and good things about Reggie Shelton! Reggie is professional; knowledg Manager at Penske Cadillac in Torrance, CA. ! I cannot say enough praise and good things about Reggie Shelton! Reggie is professional; knowledgeable; humble; patient; listens well; excellent with follow ups; etc. Anyway, Several weeks ago, I made my first service appointment (as well as 1st time at the dealership) for a scheduled oil change for my 2022 Cadillac Premium Luxury Escalade at Penske Cadillac. I had my 2nd service appointment a few days ago. On both occasions, I saw .... * The exact same professionalism and dedication to me as well as other customers * I observed LOYAL Return Customers to Penske Service Department due to Reggie's commitment to provide the best service and pleasant experience while their auto in being serviced * Always finding the time to address any customer's questions or concerns * In my case, per my request, Reggie pointed me to some accessories I plan to purchase at the Penske dealership next month as well as referring me to Bob Uchia for an upcoming purchase of another Cadillac Also, While in the Penske's customer waiting area, several other customers also spoke highly of Reggie's commitment and professionalism!!!! One thing we all agreed on while discussing Reggie as we were waiting for our vehicles is that because of Reggie Shelton, we will always bring our GM autos for service to Penske Cadillac!!!! So, In closing, ...... Reggie's dedication; expertise and professionalism is greatly appreciated for customers (like me) who have their vehicles serviced at Penske Cadillac! Best Regards!, C. Keene More

I appreciate your dealership and the location and the service from Reggie Shelton and his crew and the comfortable atmosphere that you have there for people waiting for service to be done on Saturday mor service from Reggie Shelton and his crew and the comfortable atmosphere that you have there for people waiting for service to be done on Saturday mornings. Thank you very much More