Penske Cadillac of South Bay - Service Center

Everything was easy from drop off to pick up. Everyone was friendly and helpful. The ease of getting rental was wonderful. Everyone was friendly and helpful. The ease of getting rental was wonderful. More

Always helpful in trying to resolve the issue. Efrain is detail oriented and courteous. Just need to GM to cooperate in finding resolution to issues. Efrain is detail oriented and courteous. Just need to GM to cooperate in finding resolution to issues. More

Marlene is an absolutely wonderful, experienced, personable and knowledgeable service provider! Marlene made sure the parts were preordered and install timely! Marlene handled my routine maintenance personable and knowledgeable service provider! Marlene made sure the parts were preordered and install timely! Marlene handled my routine maintenance well! More

Sent my car in for service and it cost me $2,300 and when it got home the car was smoking and when I sent it back tot he dealership the said it would cost another $6,000 to repair. I should have gotten a re it got home the car was smoking and when I sent it back tot he dealership the said it would cost another $6,000 to repair. I should have gotten a refund for my $2,300 because the car was not repaired properly. More

Appointment was 10:30. At 12:30 I asked when my car was going to be serviced. It was still waiting so I left. Won’t go back again. At 12:30 I asked when my car was going to be serviced. It was still waiting so I left. Won’t go back again. More

Robert Wright is the BEST! He is always helpful, knowledgeable, efficient, friendly and professional. I have been disappointed to see that the customer environment in the wai He is always helpful, knowledgeable, efficient, friendly and professional. I have been disappointed to see that the customer environment in the waiting area inside is no longer very welcoming or up to "Cadillac" standards. During Covid it was somewhat understandable. However, there is still no coffee, tea, nor water in the refridgerator. The wait for completion of service is often lengthy so this is not acceptable! More

Robert was very knowledgeable and was able to help figure out the issue and get the right help. out the issue and get the right help. More

Able to make a reservation quickly. In and out on the same day. Efrain took good care of me. In and out on the same day. Efrain took good care of me. More

They wait until warranty expires. Never even got a call after dealing with them for months. Javier at auto service never bothered to call me or look for the warranty part. Now they wa Never even got a call after dealing with them for months. Javier at auto service never bothered to call me or look for the warranty part. Now they want me to pay astronomical fees for their own defective radio . Unbelievable. More

Robert Wright provided excellent service for our Escalade. He is professional, very knowledgeable, and courteous. My car was repaired earlier than expected and was washed when I picked it up. I h Escalade. He is professional, very knowledgeable, and courteous. My car was repaired earlier than expected and was washed when I picked it up. I highly recommend Robert and Penske. More