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Penske Cadillac of South Bay - Service Center

Torrance, CA

4.5
1,125 Reviews

1,125 Reviews of Penske Cadillac of South Bay - Service Center

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March 22, 2025

Pleasing customer service. Above and beyond attention to the customer's concerns. Pleasant atmosphere. Comfortable. More

by RACHELLE137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Shelton, Service Department.
March 22, 2025

Excellent customer service from Robert Wright and the team at Penske. My car was completed in less time then estimated, and it was washed. Robert is knowledgeable, courteous and professional. More

by DNHERBST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Reggie is amazing and always takes amazing care of my car . Will continue to bring my car thank you More

by SAL D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
March 20, 2025

Like always the job was done. I got a rental car and went home until it was finished. More

by JBJ20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vikky Posadas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

Hello there, I honestly don't like to right bad reviews but this dealership car service is not the best. Even i was trying to make an upgrade but sales guy have not time to explain deals. Unfortunately! More

by Zatouna
Recommend Dealer
No
Employees Worked With
Robert Wright
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus
March 20, 2025

Great work and efrain my service guy is outstanding on top of everything on my vehicle Thank you… Rudy More

by Rgloco51
Recommend Dealer
Yes
Employees Worked With
Efrain
March 17, 2025

The agent was great. He did a great job at letting me know about the specials and The things I need to do to repair on my car More

by R40playarayy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Service was great. I arrived early and the took me right in. My GMC had a recall airbag issue. The service agent gave me updates by text and phone. More

by Cmajors13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name but he wore glasses 👓; maybe in his late 20’s
March 17, 2025

The agent was very thoughtful. and made recommendations on something else that made sense. I sat in the waiting area and waited on my car. Was able to use the wifi to work. Got a More

by LAURETTA
Recommend Dealer
Yes
Employees Worked With
Dont know. Young Man
March 17, 2025

Javier was great in communicating and is very knowledgeable of what services needed to be done to my vehicle. More

by BRIANCCOOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier