Penske Cadillac of South Bay - Service Center

Service for a recalled air bag inflator should have been more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order t more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order to try to get done as soon as possible. Was told 3-5 hours at the most throughout the process. Called at 12:00 p.m. intending to pick up car on my way to work. 3. Was told won’t be finished until 2-3 p.m. that is 7-8 hours instead of the 3-5 I had been told multiple times. 4. Needed to adjust my schedule in order to pick up vehicle before they closed at 6:00 p.m. 5. Even pickup was not terribly efficient. Took 5 minutes to find my service person (no other available service person was allowed/willing to facilitate my pickup). Took another 5-10 to get my car to me. I thought having an appointment would be efficient. I thought coordinating my pickup would be efficient. I thought a dealership service department would be efficient. Not one interaction with this department was efficient. More

Every little thing and major thing, way over priced and takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so onl takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so online, but loaner vehicles are just for repair jobs under dealership warranty (or, maybe, richer customer or something else). More

Already responded twice. Marlene helped me as a new service customer. She was excellent to help me at a new facility for me. All work was completed in a timely manner and Marlene helped me as a new service customer. She was excellent to help me at a new facility for me. All work was completed in a timely manner and the car was washed ready to go. More

Fast and very good service. They always get me serviced quickly. Would recommend Penske for sales and service. They always get me serviced quickly. Would recommend Penske for sales and service. More

Great service and fast took care of my problems with my truck will be back Thanks truck will be back Thanks More

Robert Wright is a credit to your organization of the highest order five stars is not enough should be ten highest order five stars is not enough should be ten More

Great service and fast took care of my problems with my truck will be back Thanks truck will be back Thanks More

Reggie Shelton is an amazing asset to Penske Southbay. I'd have been lost without him I'd have been lost without him More

Tyler made the process of purchasing my truck easy and without the stress. I was able to get in and out of the dealership quickly. without the stress. I was able to get in and out of the dealership quickly. More

Javier was great. He has very good personal skills. Overall waiting time wasn't too bad. He has very good personal skills. Overall waiting time wasn't too bad. More