Penske Cadillac of South Bay - Service Center

Efrain was amazing! He went above and beyond to take care of us. We had a screw in the tire of our 2025 Escalade, and because the tires are a newer 24' and not the usual He went above and beyond to take care of us. We had a screw in the tire of our 2025 Escalade, and because the tires are a newer 24' and not the usual 22, he had to order one. We were visiting from Las Vegas and due to go home, Efrain got us a tire within a day and had is on our way, they even washed it. I will definitely go to Penske for my vehicle needs when I'm in Southern California. More

Reggie Shelton is an outstanding service representative . He is extremely knowable and professional . He is the best. He is extremely knowable and professional . He is the best. More

The wait time for the small maintenance done on the visit was longer than expected. was longer than expected. More

It was a great experience, very smooth and the employee was very helpful and kind . The process was great was very helpful and kind . The process was great More

Efrain was great to deal with very helpful in getting the issue resolved in a timely manner. issue resolved in a timely manner. More

Jesse and Bryan were great. thanks for the help and quick purchase. Would be nicer if Penske had snacks and better selection of drinks though. thanks for the help and quick purchase. Would be nicer if Penske had snacks and better selection of drinks though. More

Five Stars: I recently had my car serviced at Penske (South Bay) for the first time, and I was quite pleased with the level of customer service I received from the Assistant Manager, Reggie. The staff w (South Bay) for the first time, and I was quite pleased with the level of customer service I received from the Assistant Manager, Reggie. The staff was exceptionally welcoming, and I truly appreciated their friendly demeanor, which aligns well with my own. If this standard of service continues, I look forward to being a loyal customer for years to come. Thank you for your efforts. More

Penske Cadillac always provides excellent service. All my interactions with them have been very professional. All my interactions with them have been very professional. More

Pleasing customer service. Above and beyond attention to the customer's concerns. Pleasant atmosphere. Comfortable. Above and beyond attention to the customer's concerns. Pleasant atmosphere. Comfortable. More

Excellent customer service from Robert Wright and the team at Penske. My car was completed in less time then estimated, and it was washed. Robert is knowledgeable, courteous and professional. team at Penske. My car was completed in less time then estimated, and it was washed. Robert is knowledgeable, courteous and professional. More