Penske Cadillac of South Bay - Service Center

Staff was very professional and helpful in keeping me informed of the status of the vehicle. informed of the status of the vehicle. More

Robert was fast in giving me an appointment and meeting my needs, thanks I appreciate it my needs, thanks I appreciate it More

Reggie in the service department is the best and very professional. Would recommend many people professional. Would recommend many people More

EXCELLENT SERVICE, sales person was kind and it’s been the quickest experience with the finance agent. It was a great feeling we had from all staff at Soth Bay Penske. Thank you, Anoushka Motto the quickest experience with the finance agent. It was a great feeling we had from all staff at Soth Bay Penske. Thank you, Anoushka Motto More

I brought my car in yesterday because the lift would not stay up when I opened it. Robert came out and checked it and said I would need the whole motor and he would have to get back to me about the price a stay up when I opened it. Robert came out and checked it and said I would need the whole motor and he would have to get back to me about the price and when they would have the parts to fix it. He came back with a price of $1425. I said that was outrageous and that the last time I was in there I was told by him that the transmission was also going, after I spent about $1500 for a tune. He said I would probably need a new car within the next year or so. When I complained about the price of fixing the lift he did tell me he could take off 20% for labor. He said my issue was with GM who makes the vehicle. Now I don't know if I should trust him with the fact that my transmission is going out and maybe it was just that they did not do the tune up correctly. I told my brother in law about how much it was going to cost and he said that it didn't sound like I should get a new motor but the lifts. He told me that if I bought the lifts he would try and see if that was the issue but he could not guarantee that. I bought the lifts for approximately $88 and took them to him and he put them on within about 15 minutes and the lift worked. He is not a mechanic by trade but he does fix his own cars usually. So you can imagine my dismay for a cost of $88 compared to the price of Penske of $1425. Very disappointed and not sure if I am treated that way because I am an older woman with no husband to check this with. By the way, Robert never asked the service department to check this and also he did not say that there was a chance it would not need the motor, only that the price would be $1425. More

they make me feel safe，I trust them always and forever, they are professional too. Thanks they are professional too. Thanks More

Robert identified the issue that was not the previous visit. Clear concise communication, fixed issue with engine shut off after coming to stop. visit. Clear concise communication, fixed issue with engine shut off after coming to stop. More

Service Advisor Marlene Bobrowsky Is An AWESOME Service Advisor That Is Personable, Professional, Knowledgeable, Makes The Customer Feel Like A VIP And Always Makes Sure That My Car Is Well Taken Care Of. Advisor That Is Personable, Professional, Knowledgeable, Makes The Customer Feel Like A VIP And Always Makes Sure That My Car Is Well Taken Care Of. More

Great people helpful and willing to get better deal that fit my budget and my needs fit my budget and my needs More

My service advisor Reggie is phenomenal! He always take care of me when I come in for service. My caddy is definitely in good hands in his possession! Overall he’s just a great guy that’s v He always take care of me when I come in for service. My caddy is definitely in good hands in his possession! Overall he’s just a great guy that’s very professional and knowledgeable!👍🏿 More