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Penske Cadillac of South Bay - Service Center

Torrance, CA

4.5
1,141 Reviews

1,141 Reviews of Penske Cadillac of South Bay - Service Center

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April 15, 2023

Service writer Reggie Shelton is the BEST! !! He is honest, attentive, courteous and very communicative!!! A real asset to to the Penske team!!! More

by JIMBCOOK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Shelton
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April 13, 2023

Javier was awesome nice and caring he got my car done d next am. Ty More

by TWICENB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor at service. , Shelby White, Catherine Sommerville
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April 12, 2023

Service work was completed within the time frame indicated and they gave me a loaner. Also washed the car. Reggie is super nice and knowledgeable. More

by RBNCHARLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie, service department
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April 12, 2023

Very good service Very quick service as well I own a limousine company and it's very important to me Thank you More

by LYES-URCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Guerrero 5 stars as well, Catherine Sommerville
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April 12, 2023

Robert is always attentive and makes sure all concerns are addressed. Communicates well and in a timely manner More

by BANDAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wright
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April 12, 2023

Took delivery of my new Lyriq- Very easy and friendly- Finance department was actually fun (rare) More

by NBERCIER
Recommend Dealer
Yes
Employees Worked With
Stacie
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April 12, 2023

My 2022 XT5 has been in for service several (5) times for issues with radio and car play I’m frustrated and very unhappy with this car! More

by BINKSDD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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April 12, 2023

Nice and clean job and wonderful people it was quite easy thank you very very much . More

by IBRAHIM.ABDURAZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Sommerville
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July 19, 2021

Got my 2014 Cadillac ATS Serviced. ie. Tune up, throttle body cleaned nd my differential inspected. Not cheap. My Rep. Reggie Shelton gave no courtesy “btw” on discrepancies. In fact he gave me an “All Good More

by moostified1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reggie Shelton
Report | Print
Jul 19, 2021 -

Penske Cadillac of South Bay responded

We have received your comment and are looking into this further. Our Service Manager Bruce would like the opportunity to go over the details on this. Please give us a call at your convenience at (310) 697-1800.

February 02, 2016

Service here is HORRIBLE!!! I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clic More

by cesart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Anderson service manager
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