Penske Cadillac of South Bay - Service Center

My experience was simply great. I phoned, made an appointment, and got right in. Must admit, my car was really dirty. To my surprise, they washed it. I phoned, made an appointment, and got right in. Must admit, my car was really dirty. To my surprise, they washed it. More

I would say for the most part I have been dealing w/ this service for awhile now; however, there seems to have problem w/ retaining good service reps. Yesterday, I went for a regular oil/ filter change and service for awhile now; however, there seems to have problem w/ retaining good service reps. Yesterday, I went for a regular oil/ filter change and checkup. My Rep was no longer employed so I went ahead and had any service rep available- Javier. He was very cordial and told him that I will for the car. When I finally received the car I noticed that my rubber bumpers were loose and flapping. When I brought the car in it didn’t have that problem so I notified Javier and he took his iPad to look at the pictures he took prior to have a mechanic worked. He stated by the looks of the image he showed that it was that way. I said where in the pics you took showed I am not seeing that at all. I demanded to see a Manager. The Manager examined the pictures and agreed with me that it was not showing at all. He had the rubber bumper fixed immediately. Not at all impressed w/ Javier’s comments when it was clearly a lie. If it wasn’t the Manager resolving the issue I would never go back to this service center. Definitely not having Javier as my next service rep. More

Very satisfied with my service, customer service was excellent, watch TV while I was waiting & was able to get refreshments while I wait and restroom very clean and employee's was very kind & attentive excellent, watch TV while I was waiting & was able to get refreshments while I wait and restroom very clean and employee's was very kind & attentive I will definitely be going back for future service More

They did a great job is very satisfied the service representative was great will be back representative was great will be back More

They listened to my concerns and answered some of my questions. I had an appt for an oil change. I was on time and it was an early morning appt and it still took 3 hours. That sucked. So it is a fair questions. I had an appt for an oil change. I was on time and it was an early morning appt and it still took 3 hours. That sucked. So it is a fair rating. Thank you. More

ABS system light stayed on on our 2011 SRX, so called Reggie Shelton and even tho the service dept was very busy that day, he told us to bring the car down and he squeezed us in. As always he was very f Reggie Shelton and even tho the service dept was very busy that day, he told us to bring the car down and he squeezed us in. As always he was very friendly and knowledgeable...he also had multi-point inspection done and even had the car washed. More

Propt service, thought prices were higher than previous times.Reggieexplained service needed to be done. times.Reggieexplained service needed to be done. More

Reggie was professional, knowledgeable, and courteous while handling my service. The car was washed and I appreciated that extra touch. My complaint was about the amount of time it took to complete the while handling my service. The car was washed and I appreciated that extra touch. My complaint was about the amount of time it took to complete the service. This may have been due to the issues that had to be addressed, however, I did not ask and it was not mentioned. I was disappointed that you no longer provide coffee or even bottled water. More

Service writer Reggie Shelton is the BEST! !! He is honest, attentive, courteous and very communicative!!! A real asset to to the Penske team!!! !! He is honest, attentive, courteous and very communicative!!! A real asset to to the Penske team!!! More

The customer service was amazing and great. It is the best dealer I ever used It is the best dealer I ever used More