Penske Cadillac of South Bay - Service Center

The wait to get my tires installed was a lot, my appointment was at 10:00am, I got there at 9:50, my car was ready at 4:30pm. I purchased a pricy tire protection plan and the run around to approve appointment was at 10:00am, I got there at 9:50, my car was ready at 4:30pm. I purchased a pricy tire protection plan and the run around to approve your tires to be replaced is somewhat of a hassle , I wouldn’t go to this place to waste a ridiculous amount of time if I didn’t feel it was extremely necessary to replace my tires. I kept patching my tires week after week and keep putting air in my tires over and over every week just to avoid going to the dealer cause I dread the process of being without a car but I’m like xxxx it I gotta go cause it’s unsafe to drive like this and cause I paid top dollar for this tire protection , I should get my moneys worth. So yeah More

My service advisor was able to address my car alarm problems over the phone, also he scheduled me for a next day service. problems over the phone, also he scheduled me for a next day service. More

I have been going to Penski and dealing with Reggie for years. Top notch service all the way. I wouldn't go anywhere else years. Top notch service all the way. I wouldn't go anywhere else More

I had a great experience at Penske. Great communication, friendly service, accommodating customer waiting area. Great communication, friendly service, accommodating customer waiting area. More

I waited for an oil change. The waiting time was 4hours with an appointment. That was too long😡 The waiting time was 4hours with an appointment. That was too long😡 More

Excellent. Kept informed the whole time I waited. Got oil change and headlight glare recall taken care of. Inspection showed front brakes needed replacing. Kept informed the whole time I waited. Got oil change and headlight glare recall taken care of. Inspection showed front brakes needed replacing. So, got that done too. Meanwhile, got a lot done on my laptop thanks to the WiFi. Thank you. More

Very clean and professional service. They cleaned my car afterward, too. Took me right in since I had an appointment. They cleaned my car afterward, too. Took me right in since I had an appointment. More

I was kept updated throughout the day while I waited. It was ready when promised. Meanwhile, I got a lot of work done on my laptop computer. Thank you for the WiFi. It was ready when promised. Meanwhile, I got a lot of work done on my laptop computer. Thank you for the WiFi. More

When I scheduled the appointment, I was told that it would be no longer than one hour it took over six hours to get my car back would be no longer than one hour it took over six hours to get my car back More

Excellent! Very fast services and good hospitality. They encourage to come again and again. That kind of the customer service scale, they have. Specially Robe Very fast services and good hospitality. They encourage to come again and again. That kind of the customer service scale, they have. Specially Robert, More