Penske Cadillac of South Bay - Service Center

Robert has always been very helpful and professional. He follows up and keeps the customer informed He follows up and keeps the customer informed More

Had battery replaced in car and 2 days later battery was dead. Working with dealership to correct problem. dead. Working with dealership to correct problem. More

Always helpful and pleasant. Great job and fast in getting my oil changed with pleasant environment. Great job and fast in getting my oil changed with pleasant environment. More

Very disappointed that in my second visit for the same warranty item the tech obviously did not properly road test the car as the issue was not fixed. warranty item the tech obviously did not properly road test the car as the issue was not fixed. More

Excellent service center! Would highly recommend this service center for its excellent customer service too! Would highly recommend this service center for its excellent customer service too! More

Great, superb fantastic, excellent, beyond expectations superior wonderful fabulous nice good marvelous grand magnificent beautiful extraordinary special superior wonderful fabulous nice good marvelous grand magnificent beautiful extraordinary special More

Not a bad service experience, but definitely not Cadillac level. I have a 24 Lyriq, and GM has different rules in place for EV service. I was not given a GM EV loaner, even though I called ahead to request level. I have a 24 Lyriq, and GM has different rules in place for EV service. I was not given a GM EV loaner, even though I called ahead to request one. I did not get a call when the car was done - only a vague text message and email. I texted before picking up the car, with no response. The car was not charged before pick-up, even though the charger was available. Most importantly, the repairs were not good. One item was not listed as "repaired" - just a cause was listed, and it was indeed not repaired. Another item was better after repair, but still not great. I responded when I received the survey notice, and waited a while to write this review - also with no response back. To sum up, not terrible, but not worth the drive down the 405 from west LA. More

Cmmmmmmmmmmmmmmmmmmmm mlb bb b b b B b b b b B b b b b b b b More

I dropped my car without an appointment and Robert checked me in with no problem. My car was diagnosed and fixed within a reasonable timeframe. checked me in with no problem. My car was diagnosed and fixed within a reasonable timeframe. More

It was easy to get appointment for service needs. Nice customer service. Waiting area clean and having water/ coffee for clients Nice customer service. Waiting area clean and having water/ coffee for clients More