Penske Cadillac of South Bay - Service Center

Whenever I pull my GMC into dealer it's been a pleasant experience. Mr Shelton is a pleasure to work with making sure I continue to ride without problems. experience. Mr Shelton is a pleasure to work with making sure I continue to ride without problems. More

Super friendly- Kept us in the loop on the service progress Made a friend- will be back! progress Made a friend- will be back! More

Great experience working with you ALL, fast service and completed everything in a timely manner! completed everything in a timely manner! More

Robert and the Penske Team consistently provide excellent service! The car is serviced in the time stated and is washed. They are knowledgeable about the details and timing of work for my vehicle. service! The car is serviced in the time stated and is washed. They are knowledgeable about the details and timing of work for my vehicle. More

This dealer has taken great care with my automobile and Robert is a excellent service person. Robert is a excellent service person. More

Robert Wright was great, he answered texts swiftly and was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that e was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that even with an appointment, there was no way to take care of my check engine light that day. When I asked when it could be done, he said it would be at least 4 weeks before they could handle it. I said lets make that appointment now, and he promised to call with a date. When I told him flat out: "I have no confidence in you doing that", he assured me that he would call. I never received a call from him. A week later, I ended up just driving in and making an appointment with Robert. My final gripe is with the outcome. Penske wanted to charge me $2200 to replace the air grill shutters. I found the part online ($250) and completed the repair myself in under two hours. I expect dealers to be pricey, but that was beyond belief. More

I have been a customer 15-18 years. This si my go-to dealership for my Cadillac! This si my go-to dealership for my Cadillac! More

Robert Wright is the best service advisor he always handles my needs. I will always be a Penske shopper handles my needs. I will always be a Penske shopper More

Great fast service. .. Maria was very receptive.. lounge was clean and comfortable.. wait time was very short .. Maria was very receptive.. lounge was clean and comfortable.. wait time was very short More

Maria was amazing and very helpful. She went the extra mile to help me. She is very knowledgeable and I look forward to working out her in the future. She went the extra mile to help me. She is very knowledgeable and I look forward to working out her in the future. More