Penske Buick GMC - Service Center

Poor service department couldn't figure out simple problem with new car that was purchased at their dealership. After several failed attempts they got upset and told me to go somewhere else. I did a problem with new car that was purchased at their dealership. After several failed attempts they got upset and told me to go somewhere else. I did and the problem was fixed by another dealer in 15 minutes. Service here is terrible and their customer service manager needs to learn a thing or two about customer service. More

The service department of this dealership is always very professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While wa professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While waiting for repairs it's like sitting in your living room. Their's free coffee, newspapers and television available. Most of the time I talk to other customers who always seem pleased with their service or the salesman I leased the car from. My decision to buy out the lease on my 2008 Accadia was greatly influenced by the way this dealership treats me when I'm there. Tom Morgantown, PA More

Outstanding service - had difficult to diagnose problem on my new corvette and Charlie fit me in right away. Jeremy was on top of things and called me every day to give me a status report on finding the p on my new corvette and Charlie fit me in right away. Jeremy was on top of things and called me every day to give me a status report on finding the problem and repairing. Found a second issue and took care of it as well. Very on top of their game! Great service, knowledgeable and courteous. Highly recommend to anyone. More

This was my second visit to this dealership for service needs of my GM Car. On the overall I find them to be good and responsive - so far. We have five cars in our family and we do try to keep all of our c needs of my GM Car. On the overall I find them to be good and responsive - so far. We have five cars in our family and we do try to keep all of our cars in good condition. So a realiable and good value service is important to us. More

I appreciated the friendly greeting upon arrival and the promptness of service today............also the fact I could put the bill on our account. During the wait I enjoyed talking with a sales rep about t promptness of service today............also the fact I could put the bill on our account. During the wait I enjoyed talking with a sales rep about the new cars. More

Prompt and courtious service. Appointment was for 8:00AM and my car was taken almost immediately at the time of appointment. Work was completed and the car was washed and delivered back to me in a reasonabl and my car was taken almost immediately at the time of appointment. Work was completed and the car was washed and delivered back to me in a reasonable amout of time. More

On 6-23-11 I had my 1986 Buick Grand National serviced & body work done. Everyone did an excellant job, and It was finished correctily ontime.Hats off to everyone Involved. Thanks again Coli & body work done. Everyone did an excellant job, and It was finished correctily ontime.Hats off to everyone Involved. Thanks again Colin Rarick 4021 Grant St. Reading, Pa. 19606 More

All my issures were taken care of and the service specialists listed above were friendly and keep me informed and they did an excellent job washing my GMC p/u truck as well. specialists listed above were friendly and keep me informed and they did an excellent job washing my GMC p/u truck as well. More

Jeremy is the main reason we keep coming back. He's professionalizm and personal attention is the best. If Jeremy stays we will be back. professionalizm and personal attention is the best. If Jeremy stays we will be back. More

I asked for oil change and alignment. They assured me th car would be driven nd checked to see if I needed the front wheel only or the all wheel therefore not having to spend more than I needed too. They we car would be driven nd checked to see if I needed the front wheel only or the all wheel therefore not having to spend more than I needed too. They were also very efficient with the time it took because I was waiting. More