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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
486 Reviews

486 Reviews of Penske Buick GMC Of Cerritos - Service Center

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November 12, 2024

Usually good service but not this time: will probably not return, not sure if they even changed the oil like they said they did. Waited with my family for 30 minutes while it sat parked and when I finally we More

by MGAMBOA601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you to learn more about your recent experience with our Service Department regarding an oil change. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

November 11, 2024

Great service Stephanie was great always quick and fast will keep doing my service here More

by ALEXSALAS562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Nov 12, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos is pleased to know you enjoyed the swift service from our team. Looking forward to serving you again.

November 11, 2024

Excellent service from Valerie she was easy to work with felt no pressure from the sale very easy going. I recommend you look for her on your next gm purchase. More

by RRUIZ026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie
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Nov 11, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for the recommendation. We're glad you found our team easy-going at Penske Buick GMC of Cerritos. Wishing you many enjoyable drives in your new GM vehicle!

November 03, 2024

Its prices are very high, there are other, more economical service, I do not recommend them. More

by Jhernandezz8686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent experience with our Sales Team regarding pricing. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 29, 2024

Fast and excellent service. Service was done faster than I was told. Would recommend to anyone. More

by ALEXRAMIREZ112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Oct 30, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for recommending Penske Buick GMC of Cerritos. We appreciate your kind words about our service team.

October 28, 2024

Seamless transaction. The team was responsive and quick, and my truck service was completed with no issues. More

by Bhouston113
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 28, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to hear you had a seamless experience at Penske Buick GMC of Cerritos. Wishing you many smooth miles ahead.

October 27, 2024

The service advisor was friendly and professional. The wait time was fast and they called me as soon as my truck was ready to be picked up More

by MAOROPEZA76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Oct 27, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with us at Penske Buick GMC of Cerritos. If there's anything else we can do, let us know.

October 26, 2024

The best experience I had so far with an auto service department. Service provider Michael was friendly and very informative. The whole process was smooth. Thank you! More

by MARCO DE JESUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael at Service Department
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Oct 26, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to hear you had such a positive service experience at Penske Buick GMC of Cerritos. Our team aims to make the process smooth and informative for our customers. Wishing you all the best, and thank you for your words!

October 25, 2024

always great. They do what they say and when they say it. On time is great. Thanks Penske!!! More

by JEFFBRANSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to know you appreciate the timely service from Penske Buick GMC of Cerritos.

October 22, 2024

First complimentary service on my new truck. Only took a couple oh hours because of a recall software update. Everything running great. More

by BIGWAVEDN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Oct 23, 2024 -

Penske Buick GMC Of Cerritos responded

Sounds like your new truck is off to a great start. Thank you for coming to Penske Buick GMC of Cerritos!

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