Penske Buick GMC Of Cerritos - Service Center

Did not complete project on time; extremely poor communicati I had an awful experience with this company's service department. I made an appointment for Friday morning at 9 to drop off my brand-new car to have s I had an awful experience with this company's service department. I made an appointment for Friday morning at 9 to drop off my brand-new car to have some options installed and to fix a minor issue. It took over an hour to get through the intake process and get my loaner car, but the service coordinator told me it would be ready "this afternoon." He then sent me a text message with a number I could "text/call for a status update." Hearing nothing, I called and texted around 4 pm. No one was available and nobody replied to my text or my message. On Saturday morning I called several times and texted again. Again, nobody was "available" to take the call, so I left messages each time. Again, no response. I asked for the service manager. He was "with a customer," although the operator later told me she's located offsite so she has no way of knowing that. I asked for the general manager but was told "We don't have a GM right now." That explains a lot, but as I write this, I'm well over 24 hours into what was supposed to be an 8-hour process. There has been absolutely no response, no follow up, and nobody will take calls or return messages. Absolutely unsatisfactory. More

Poor customer service I bought a car from this dealer last year with extended warranty. A year later I traded in for a 2016 Silverado. I was informed that I could cancel th I bought a car from this dealer last year with extended warranty. A year later I traded in for a 2016 Silverado. I was informed that I could cancel the extended warranty. I when my to the dealer and submitted the requests and now 4 months and the runaround from all the managers and financial managers, I still haven't gotten the warranty cancelled. Do not deal with this people!!! More

I sent this letter from my office here in Dallas, Texas, and was hoping to make a call or receive a call from the dealership during my off-time later today; however, that was not to be! The contact informa and was hoping to make a call or receive a call from the dealership during my off-time later today; however, that was not to be! The contact information on their website was invalid and the email got bounced back at me as undeliverable... To Whom It May Concern, My 70-year-old mother has been taking her Saturn there for service as prescribed. Since she had the battery replaced from a recall, she has had nothing but problems and has found herself stranded everywhere from the Grapevine during the middle of the Summer in 100+ degree heat to being stranded on campus at Fullerton College, where she is a full-time college professor, in the middle of the night last week! (Please note that she had her car in your shop the week before!) My mother has gone to your dealership several times trying to remedy this issue. She's been told in no uncertain terms that there mustn't be a problem if it is undetectable once the car has been towed to your dealership and can therefore not be fixed. This has been going on for years. Literally, years... I find it amazing that your company would provide service to a product that would leave an elderly woman in a potentially hazardous situation! I can assure you that, if I still resided in Southern California, I would have already taken care of this. Is your dealership just waiting for her to die so that this problem will, in essence, fix itself?? The last time that I checked, it was the older set that was purchasing your products. How would your core group feel if they knew that it was a virtual crap shoot as to whether or not the problems with their cars would be addressed and remedied? I have already taken the liberty of contacting Buick GMC. I have already amassed a vociferous group of individuals that will make sure that the word gets out on your social media streams (as well as those of Buick/GMC) with regards to the flippant disregard your company has to the needs of our older citizens. I have been a social media marketer since its inception a decade ago with a very wide network of distribution. My mom reaches out to over 35 college professors in her department on a daily basis each carrying a load of about 4-5 classes each with 30-45 students in each. My mom has already started telling students about her experiences with your dealership and American-made products (going so far as to declare very publicly that she will never buy an American car again)! I guess that it goes to show that the American auto industry is still making junk products and foisting them on a hopeful American public. Please have someone contact me at your earliest convenience and save me the time of having to shame your company into doing the right thing here! Very truly yours, Heidi Arndt More

I've been having my wife's Buick Terraza serviced here for approximately 3 years, and am thankfull to have found a GM Dealership that excells in both maintenance quality and professionalism. I've also ha for approximately 3 years, and am thankfull to have found a GM Dealership that excells in both maintenance quality and professionalism. I've also had great experiences with this dealerships handling of service and parts for my daughters friends Saturn Ion. I just had a rack and pinion power steering unit along with lower control arms replaced; a job well done and competitively priced, keep up the good work. More

To Whom It May Concern: On 4/4/2012, I purchased a To Whom It May Concern: On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d To Whom It May Concern: On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d like to share my ‘Penske GMC’ car buying experience with you. Let me first point out that my past experiences have been ‘forgettable’. They’ve always been a stressful and almost agonizing experience. Recent ‘shopping’ trips to other dealerships also left much to be desired as several salesmen I’d met did not know the product and could not answer what I term as basic questions. Others seemed to ‘not want’ to be bothered. Hence when I went to Penske I was very pessimistic as to what the experience would be like. Admittedly, I was very apprehensive when I arrived at Penske, being a non believer, but David Loyola made me a believer that high-quality service is possible and does exist. To my surprise and thanks to David -- my experience was quite positive, it was actually enjoyable. David proved to be professional, courteous, attentive, patient, informative, personable and very knowledgeable about your product. He was not at all pushy, like my experiences at other dealerships. Unfortunately, I can’t say the same for Reed (on finance team), someone I spoke to on the Saturday prior to my purchase, which was the only negative I experienced. Reed was rude, pushy and seemed to lack people skills, so much so that instead of making a purchase then, I left as he was argumentative when speaking to my wife, (several of your staff witnessed this exchange) - a stark contrast with David who was professional and the only reason I returned to do business there. In closing, I would recommend ‘Penske’ and specifically David to any of my friends and or acquaintances who would be shopping for a new and or used automobile. Please note that I am requesting that this letter be shared with Mr. Penske. Thank you. More

Fantastic experience, from phone call to completion. Very efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 S efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 Saturn Vue hybrid which required a recall/battery replacement. Other so-called GM certified dealer/service centers gave me a royal runaround (over three months without obtaining the required part), but with Greg and the others at Cerritos GMC Buick, I got the work done NEXT DAY! They also performed a service and suggested a way I could prevent that particular service in the future. Way to go! More

I'm so happy with the service the way they greeted me . This is my first GMC truck I bought. Thank You, Greg Tong. This is why I'm coming back to this dealership.I looked at other (trucks) dealers, GMC of This is my first GMC truck I bought. Thank You, Greg Tong. This is why I'm coming back to this dealership.I looked at other (trucks) dealers, GMC of Cerritos gave me the information I needed right way,of all the dealers GMC was for me. More

Good customer service from Ambrose Lew. He kept me well infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be re infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be ready. I didn't have to wonder how to plan my day. He explained the service work very clearly and concise. I would definitely recommend Ambrose Lew. Thank you, Mike More