Penske Buick GMC Of Cerritos - Service Center

I've been having my wife's Buick Terraza serviced here for approximately 3 years, and am thankfull to have found a GM Dealership that excells in both maintenance quality and professionalism. I've also ha for approximately 3 years, and am thankfull to have found a GM Dealership that excells in both maintenance quality and professionalism. I've also had great experiences with this dealerships handling of service and parts for my daughters friends Saturn Ion. I just had a rack and pinion power steering unit along with lower control arms replaced; a job well done and competitively priced, keep up the good work. More

To Whom It May Concern: On 4/4/2012, I purchased a To Whom It May Concern: On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d To Whom It May Concern: On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d like to share my ‘Penske GMC’ car buying experience with you. Let me first point out that my past experiences have been ‘forgettable’. They’ve always been a stressful and almost agonizing experience. Recent ‘shopping’ trips to other dealerships also left much to be desired as several salesmen I’d met did not know the product and could not answer what I term as basic questions. Others seemed to ‘not want’ to be bothered. Hence when I went to Penske I was very pessimistic as to what the experience would be like. Admittedly, I was very apprehensive when I arrived at Penske, being a non believer, but David Loyola made me a believer that high-quality service is possible and does exist. To my surprise and thanks to David -- my experience was quite positive, it was actually enjoyable. David proved to be professional, courteous, attentive, patient, informative, personable and very knowledgeable about your product. He was not at all pushy, like my experiences at other dealerships. Unfortunately, I can’t say the same for Reed (on finance team), someone I spoke to on the Saturday prior to my purchase, which was the only negative I experienced. Reed was rude, pushy and seemed to lack people skills, so much so that instead of making a purchase then, I left as he was argumentative when speaking to my wife, (several of your staff witnessed this exchange) - a stark contrast with David who was professional and the only reason I returned to do business there. In closing, I would recommend ‘Penske’ and specifically David to any of my friends and or acquaintances who would be shopping for a new and or used automobile. Please note that I am requesting that this letter be shared with Mr. Penske. Thank you. More

Fantastic experience, from phone call to completion. Very efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 S efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 Saturn Vue hybrid which required a recall/battery replacement. Other so-called GM certified dealer/service centers gave me a royal runaround (over three months without obtaining the required part), but with Greg and the others at Cerritos GMC Buick, I got the work done NEXT DAY! They also performed a service and suggested a way I could prevent that particular service in the future. Way to go! More

I'm so happy with the service the way they greeted me . This is my first GMC truck I bought. Thank You, Greg Tong. This is why I'm coming back to this dealership.I looked at other (trucks) dealers, GMC of This is my first GMC truck I bought. Thank You, Greg Tong. This is why I'm coming back to this dealership.I looked at other (trucks) dealers, GMC of Cerritos gave me the information I needed right way,of all the dealers GMC was for me. More

Good customer service from Ambrose Lew. He kept me well infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be re infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be ready. I didn't have to wonder how to plan my day. He explained the service work very clearly and concise. I would definitely recommend Ambrose Lew. Thank you, Mike More

Had to take my 2008 Saturn Outlook XR in for service as having problems with the power steering. Turned out the rack pinnion & power steering pump needed replacing. Unfortunately, the car was 4000 miles ov having problems with the power steering. Turned out the rack pinnion & power steering pump needed replacing. Unfortunately, the car was 4000 miles over it's 36,000 mile warrantee & the parts alone were $1500. Greg contacted GM & got them to cover the parts so I had to just pay the labor. Still cost me $694, but better than paying for both parts & labor. Definitely like this service dept. Very helpful & friendly & they have a nice waiting room with stations where you can work from. More

The service was great and Greg was very Helpful. I was told that it would be done in three hours or so and it was done in half of the time. The only problem was the price of the oil change was pricey. I w told that it would be done in three hours or so and it was done in half of the time. The only problem was the price of the oil change was pricey. I would recommend this dealership to others, and would go back if the prices are lower. More

I have been doing Business with this Dealership for Twenty Years. I purchased a New GMC Truck at this Dealership when it was called Victory. Three years later this Dealership changed its name to Cerr Twenty Years. I purchased a New GMC Truck at this Dealership when it was called Victory. Three years later this Dealership changed its name to Cerritos. Although the Management has changed several times, the Service has always been Exceptional. Currently, I bring three vehicles to this Dealership for regular maintenance. More

I purchased a 1999 chevrolet xlt suburban from the agency on 3-15-04. It had uneder fifty thousand miles and appeared to have taken good care of. the same day i purchased the vehicle after driving home the b on 3-15-04. It had uneder fifty thousand miles and appeared to have taken good care of. the same day i purchased the vehicle after driving home the battery died. i purchased a new battery and installed it. i reported the problem to the agency the next day and they stated i should have brought it back to them. i ask them how this was to be done because the truck would not start. they didnt want to replace the cost of the battery, but after talking to the manager they agreed to pay my costs. they didnt pay the sales tax and also took my discount as i purchased wholesale. i have since had trouble with the gas filler as it leaks. we purchased a extended warrinty wehen we purchased the truck. and were told that it covered from bumper to bumper. this is not true as they refused to cover this problem and wanted $245.00 to repair the problem. i am very frustrated with this agency as they do not want to adhere to the warrinty. when they checked the truck they caused more of a problem as it was leaking a little and now it leaks a large amount compared to before there inspection. i am very reluctent to allow them to do any work on the truck because of there attitude and what they did when they checked the problem. i would not recommend this agecy to anyone because of there attitude and work performence. More