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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
477 Reviews

477 Reviews of Penske Buick GMC Of Cerritos - Service Center

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May 26, 2023

My appointment was for Noon. Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They ha More

by LARRYLONG714
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your feedback regarding the level of communication received from our Service Team. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

May 25, 2023

I am not much of writing reviews, this should not be mandatory of your customers unless the rating is unfavorable More

by Stevensevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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May 26, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing to see our team here at Penske Buick GMC of Cerritos. Your 5-star review of your experience is greatly appreciated. We always welcome customer feedback as it helps us improve the customer experience. Thank you for your time and we hope to assist you again.

May 24, 2023

WENT IN FOR RECALL SERVICE AND THEY WERE THE ONLY ONE WHO CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. More

by ALEXGYOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE FEMALE PERSON
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May 25, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to leave a positive rating and review for us at Penske Buick GMC of Cerritos. We are happy our Service Team was able to assist you with your recall for your vehicle and provided updates. We thank you for your business.

May 23, 2023

Excellent service very kind I will recommend this dealer to my family and friends GMC the best More

by ESPANAITALO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Penske Buick GMC Of Cerritos responded

Our team here at Penske Buick GMC of Cerritos is proud to read that you had an excellent experience with us. We appreciate you leaving us this excellent 5-star review and recommendation. Please feel free to contact us again if we can do anything else to assist you.

May 20, 2023

Great service and fast. On time I will be back for my maintenance routine. Thank you More

by mrengineering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your five-star review. Our Service Team works tirelessly to ensure all service visits are completed in a timely manner. We appreciate your business. Please don't hesitate to contact us at Penske Buick GMC of Cerritos should you need any further assistance.

May 18, 2023

My service advisor Stephanie Villegas was very professional and kind. I haven't taken my car since I purchased it to have anyone else do the oil change. More

by BLESSED14VS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for your kind feedback. We are happy to know that you had a professional experience with our Service Team at Penske Buick GMC of Cerritos, please feel free to let us know if there is anything else we can do for you.

May 14, 2023

Nice clean waiting area. staff very helpful and courteous.missed out on hot cup of coffee..maybe next time.wait time was reasonable More

by GCARP323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we are grateful for your five-star review. It makes us happy to learn that you found our dealership to be clean and accommodating during your visit. Your satisfaction means a lot to us, and we truly appreciate you choosing Penske Buick GMC of Cerritos for all of your automotive needs.

May 13, 2023

Efficient. Friendly. Professional. Every time I visit Penske GMC in Cerritos I am reminded how easy the sales process was. Also, the service staff and experien More

by JEFF@CALAIRCON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to share this 5-star review. We are happy to see you have had an all-around great experience here at Penske Buick GMC of Cerritos. It is wonderful to learn you not only find our Sales Team to be efficient, friendly, and professional you also find our Service Team to be second to none. We truly appreciate your business and your kind words. Have a fantastic day.

May 13, 2023

Is about individuals Albert made the difference by having my service done on time since I have long history with dealer More

by SERGIOWSALUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert service assistant manager
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May 19, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued support and business with us here at Penske Buick GMC of Cerritos. We are pleased you have had many positive experiences with our Service Team over the year. Thank you for leaving us this fantastic 5-star review. We hope we can continue to provide you with the same service and promptness you have come to expect from us for many more years to come.

May 12, 2023

Richard was awesome to work. Definitely work with him again. Will be purchasing next vehicle @ Penske because if him. More

by ANDREW@EXQUISITEWC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
Report | Print
May 19, 2023 -

Penske Buick GMC Of Cerritos responded

We're happy our Sales Team here at Penske Buick GMC of Cerritos could provide an excellent car-buying experience. Thank you for the positive rating and review. Congratulations on your new car!

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