Penske Buick GMC Of Cerritos - Service Center

The Service tech's were great very knowledgeable and friendly, but the service done on my 2005 GMC Denali were pretty pricy for the labor rate. friendly, but the service done on my 2005 GMC Denali were pretty pricy for the labor rate. More

Stephanie did a great job keeping me updated all the time. they fix the problem with the AC and my truck is working properly now. time. they fix the problem with the AC and my truck is working properly now. More

My recall was installed quickly. The staff were polite and knowledgeable. I will definely be returning for more work soon. The staff were polite and knowledgeable. I will definely be returning for more work soon. More

Superior and prompt service from this dealership. I was very impressed by the customer service experience I was very impressed by the customer service experience More

The service advisor 972818 Bernardo raynoso was as professional as they get thank you so much. professional as they get thank you so much. More

Bernie Reynoso my service advisor was energetic and checked for parts for other repairs got the work completed in a timely manner and was very knowledge checked for parts for other repairs got the work completed in a timely manner and was very knowledge More

Dealership repeatedly said they couldn't replicate issue after a different representative also heard the issue, total disregard to safety, they claimed to have driven my vehicle and even multiple people dro after a different representative also heard the issue, total disregard to safety, they claimed to have driven my vehicle and even multiple people drove it to replicate the issue, my miles only increased by two miles. More

As you drive up, all the service reps have their doors close which is not a friendly environment, it’s like no one acknowledges that u are there. Not the first time there, If your service rep is off or ca close which is not a friendly environment, it’s like no one acknowledges that u are there. Not the first time there, If your service rep is off or calls off sick like, it’s like a ghost town no one there to give u an update or no one is willing to help, it’s like a bother if u ask for help or update on your vehicle, the rep who answers the phone she will forward your call, then it hands up very frustrating especially when you called 10 times trying to get an update and the phone hangs up, you leave a voicemail and other service adviser ignore the call, this is the third time there and maybe my last, I rather drive to Torrance than deal with folks who don’t care, even if you ask for a manager or the owner of the dealership, per Donald the rep they don’t care More

Long wait time, short staffing and when I finally was called to get my car, they brought out the wrong car! called to get my car, they brought out the wrong car! More