Penske Buick GMC Of Cerritos - Service Center

Efficient. Friendly. Professional. Every time I visit Penske GMC in Cerritos I am reminded how easy the sales process was. Also, the service staff and experien Friendly. Professional. Every time I visit Penske GMC in Cerritos I am reminded how easy the sales process was. Also, the service staff and experience has been second to none. More

Richard was awesome to work. Definitely work with him again. Will be purchasing next vehicle @ Penske because if him. Definitely work with him again. Will be purchasing next vehicle @ Penske because if him. More

Thank you for your kind, polite, and good service. Thank you for your prompt response. Thank you for your prompt response. More

Great customer service. The service rep was very friendly and provided thorough in his explanations. The service rep was very friendly and provided thorough in his explanations. More

Very nice and quick to help and no trouble getting appointment. Still have things to fix, he said he will help reach out to the extended warranty, when I’m ready. appointment. Still have things to fix, he said he will help reach out to the extended warranty, when I’m ready. More

Penske has delivered the work before the end of the day as they promised. Not sure if it is a common practice or not to list the customer’s request on inspections for other items on each service regardles as they promised. Not sure if it is a common practice or not to list the customer’s request on inspections for other items on each service regardless it is true or not ! More

after having my car 4 hours wheels were not rotated because they didn't find wheel lock which was left exactly where I was told to leave it! So instead of calling and asking where it was, they just did because they didn't find wheel lock which was left exactly where I was told to leave it! So instead of calling and asking where it was, they just didn't rotate my tires (it was in the cup holder visible) my windshield wipers weren't changed because rep. forgot to call and check to see if it was covered in my contract (they were). All the excuses were in the email notes by the way... Wasted my day off for nothing, oh they actually changed my oil. I also asked about a plastic burning smell, and they said it was nothing later to find a plastic bag stuck melting on my muffler. I didn't bother to call and complain my time can't be returned. I did tell Stephanie how irritated I was but hey it is what it is I will not be visiting this location again. I avoided the dealer where I purchased my car because I got wrong warranty information, so I was disappointed in that one too. Taking the day off to get a service you paid for and not getting it is exhausting as a working mom my time is valuable. More

Service advisor Richard is amazing, knowledgeable, efficient and helpful. I only go to him now! efficient and helpful. I only go to him now! More

The sales people were very well informed about the vehicle, but it took 5 hours to purchase the vehicle. Only 1 financial person working that day.....way too long to purchase a vehicle! vehicle, but it took 5 hours to purchase the vehicle. Only 1 financial person working that day.....way too long to purchase a vehicle! More