Penske Buick GMC Of Cerritos - Service Center

As you drive up, all the service reps have their doors close which is not a friendly environment, it’s like no one acknowledges that u are there. Not the first time there, If your service rep is off or ca close which is not a friendly environment, it’s like no one acknowledges that u are there. Not the first time there, If your service rep is off or calls off sick like, it’s like a ghost town no one there to give u an update or no one is willing to help, it’s like a bother if u ask for help or update on your vehicle, the rep who answers the phone she will forward your call, then it hands up very frustrating especially when you called 10 times trying to get an update and the phone hangs up, you leave a voicemail and other service adviser ignore the call, this is the third time there and maybe my last, I rather drive to Torrance than deal with folks who don’t care, even if you ask for a manager or the owner of the dealership, per Donald the rep they don’t care More

Long wait time, short staffing and when I finally was called to get my car, they brought out the wrong car! called to get my car, they brought out the wrong car! More

Service was poor due to the service at the front desk. After 5 hours of service, I called in for a status and kept getting a voicemail box. Over multiple attempts throughout 45-60 minutes I kept asking th After 5 hours of service, I called in for a status and kept getting a voicemail box. Over multiple attempts throughout 45-60 minutes I kept asking the front desk (Adrianna) to personally ask for a service member. She just kept forwarding me to the same voicemail, then later said someone would call me back. Later learned it was a system error from the service department not receiving any messages. I’m not one to write bad reviews but it was very disappointing, given this was the dealership I did business with. Adrianna could’ve done more with less attitude. Otherwise, this idea of customer service is just terrible. More

Took my truck twice for issue and still not fixed, after billing my extended warranty billing my extended warranty More

The staff was nice, but Albert served my car and went above and beyond with my issue. Thank you above and beyond with my issue. Thank you More

Had 2:00 appointment for oil change, waited over 2 hours. Very disappointed. I should have been notified initially that you were short staffed so I could have made arrangements to wait at home instead of wai Very disappointed. I should have been notified initially that you were short staffed so I could have made arrangements to wait at home instead of waiting there. More

I took my truck here because it's where I bought it. It took 3hrs for an oil change. With an appointment. When I got home there was oil dripping on my driveway so I had to get under it and clean off all It took 3hrs for an oil change. With an appointment. When I got home there was oil dripping on my driveway so I had to get under it and clean off all the oil dripping. If I wanted to clean up a mess I would have changed it myself. It seems like everyone at this dealership has an attitude. So I will be taking my money to another dealership in the future. More

Great service and good prices. The team at Penske made it completely painless trading my car in and driving away in my new truck. The team at Penske made it completely painless trading my car in and driving away in my new truck. More

Penske Buick/ GMC always does their best to help me. This is why I came back to the dealership for to lease my second Buick. This is why I came back to the dealership for to lease my second Buick. More