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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
488 Reviews

489 Reviews of Penske Buick GMC Of Cerritos - Service Center

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July 06, 2023

Excellent service in an emergency. Needed a transponder remote for my 2016 GMC Terrain Denali, was 60miles from Dutton Riverside and Penske in Cerritos came through. More

by Dwneal0257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zamora Villegas in Service Dept
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Jul 06, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thanks so much for this great review. Our Service Team always strives to provide excellent service to all our customers, especially in emergencies. We hope your 2016 GMC Terrain Denali is working great after visiting us here at Penske Buick GMC of Cerritos. Feel free to contact us for any of your future automotive needs.

July 04, 2023

Bernie reynoso was an amazing service advisor. Kept me updated and in the loop with all repairs going on. More

by OGMAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie reynoso
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Jul 05, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you for this great review. We always strive to keep customers in the loop about their vehicles. Feel free to reach out to us here at Penske Buick GMC of Cerritos for any of your future automotive needs.

July 02, 2023

Simpson GMC customer. Changed to Penske because it is more convenient. I was surprised to see that After tire rotation, air pressures and tire location was not recalibrat More

by Markfl11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas . 5 stars
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Jul 04, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, We appreciate you taking the time to leave your review. I would like the opportunity to discuss any feedback you have about your recent service experience with us at Penske Buick GMC of Cerritos. Can you please send your contact information to me? Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 02, 2023

I don't understand why Sunbit is not being used here. And used at other Buick and GMC locations. Get on Board. More

by MAYETUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Jul 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Customer satisfaction is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your feedback. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

June 30, 2023

The Service tech's were great very knowledgeable and friendly, but the service done on my 2005 GMC Denali were pretty pricy for the labor rate. More

by D Lopez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Donald - Service
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Jul 01, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention and for noting our very knowledgeable and friendly Service Techs. I would like the chance to speak with you about the pricing for the recent service done on your 2005 GMC Yukon Denali. Would you please reach out to me directly? I appreciate your time! Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

June 30, 2023

Stephanie did a great job keeping me updated all the time. they fix the problem with the AC and my truck is working properly now. More

by tio_jg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Jul 01, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to leave a positive rating and review for us at Penske Buick GMC of Cerritos. We are happy our Service Team was able to assist you with repairing your A/C. We thank you for your business.

June 30, 2023

My recall was installed quickly. The staff were polite and knowledgeable. I will definely be returning for more work soon. More

by MOLLYBIRDSONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't deal with anyone in these dept.
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Jul 02, 2023 -

Penske Buick GMC Of Cerritos responded

We are excited to read that our Service Team was quick, polite, and knowledgeable ensuring you had a great experience. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance here at Penske Buick GMC of Cerritos.

June 25, 2023

Service writer was polite and helpful. The service was fast and simple. Great experience! I’ve been servicing my car here for the last 7 years and never been disappointed! Great place! More

by JMDLR70
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bernie Reynosa. 5stars
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June 25, 2023

Superior and prompt service from this dealership. I was very impressed by the customer service experience More

by KEMMIB09gmail.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 26, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for your kind review of Penske Buick GMC of Cerritos. We are so glad that you were impressed with the customer service you received during your visit and it would be our pleasure to assist you again someday.

June 24, 2023

The service advisor 972818 Bernardo raynoso was as professional as they get thank you so much. More

by BILLROGOFF
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bernardo raynoso #972818
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Jun 25, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It makes us proud to know that our professional Service Department was accommodating to your needs. You can always count on Penske Buick GMC of Cerritos for your automotive needs. Enjoy your day.

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