Penske Buick GMC Of Cerritos - Service Center

Car service was fine but I was really annoyed with the customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to c customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to call for pick up once I am ready to return. Called dealership and was told that there is no pick up provided. Why wasn’t I made aware of that from the beginning so that I could plan for alternate transportation? End up having to take an Uber back and that’s when I was told that the dealership doesn’t provide pick up but that there was a city shuttle who can drop me off. Really! Also was almost late to work because it took almost 3 hrs instead of 2. All you have to do is communicate with your customer if it’s going to take additional time to complete the work, very simple! More

Service Technician was professional and they were able to resolve my issue same day. Had my vehicle fixed by the afternoon. Definitely the best service department in the area. resolve my issue same day. Had my vehicle fixed by the afternoon. Definitely the best service department in the area. More

My appointment was for Noon. Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They ha Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They had forgotten about me. The car had been done. Finally got it at 3:00. More

I am not much of writing reviews, this should not be mandatory of your customers unless the rating is unfavorable mandatory of your customers unless the rating is unfavorable More

WENT IN FOR RECALL SERVICE AND THEY WERE THE ONLY ONE WHO CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. More

Excellent service very kind I will recommend this dealer to my family and friends GMC the best to my family and friends GMC the best More

Great service and fast. On time I will be back for my maintenance routine. Thank you On time I will be back for my maintenance routine. Thank you More

My service advisor Stephanie Villegas was very professional and kind. I haven't taken my car since I purchased it to have anyone else do the oil change. professional and kind. I haven't taken my car since I purchased it to have anyone else do the oil change. More

Nice clean waiting area. staff very helpful and courteous.missed out on hot cup of coffee..maybe next time.wait time was reasonable staff very helpful and courteous.missed out on hot cup of coffee..maybe next time.wait time was reasonable More