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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
505 Reviews

505 Reviews of Penske Buick GMC Of Cerritos - Service Center

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August 13, 2023

Very friendly staff, good customer service. I thought for a 30k services, charges where a bit expensive. Then, needed new tires too. I'm not sure $700+ is appropriate for service only but had n More

by Ava592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can't recall their names.
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Aug 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you for sharing your feedback and positive review. It makes us proud to learn that our friendly Service Team delivered great customer service during your 30k-mile appointment. If you ever have any future needs, we are always here to help at Penske Buick GMC of Cerritos.

August 13, 2023

I Took my truck for service tell me a time I was going to get it it was right on the dot More

by HDEZALEX69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we're glad you're happy with the way our Service Team was accurate with timing. Thank you so much for leaving us this positive review, we appreciate your business at Penske Buick GMC of Cerritos. Have a wonderful day.

August 12, 2023

Quick and friendly service. Accommodated late appointment and got parts right away to have me out of there sooner than expected. More

by TONY@COGOSYSTEMS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie. Service.
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Aug 13, 2023 -

Penske Buick GMC Of Cerritos responded

Hi Tony, thank you for your business and feedback! We are so glad that you received quick and friendly service from our Service Team at Penske Buick GMC of Cerritos, please feel free to let us know if there is anything else we can do for you.

August 11, 2023

This dealership had the warranty repair parts in-stock. They were ready for me at my appointment time. They did the repair within the stated time and the service personnel were all friendly and courteous. More

by ALAN_YOUNGKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 12, 2023 -

Penske Buick GMC Of Cerritos responded

It makes us so proud that Penske Buick GMC of Cerritos had your warranty repair parts in stock. Thank you for your trust in our friendly and courteous Service Team to have you ready for your appointment and complete your service in a timely manner. We are grateful to read you will return in the future and we are honored to have your five-star review.

August 10, 2023

very good, Bernie was very knowledgeable and explained in details whatg was done to service my car. More

by 1BOOBOO70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie
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Aug 11, 2023 -

Penske Buick GMC Of Cerritos responded

It makes us extremely proud to read that our knowledgeable Service Team was very good, and explained in detail what was being done to your vehicle. Thank you for your trust in Penske Buick GMC of Cerritos to service your car and we are grateful for your positive five-star review.

August 09, 2023

Lack of communication…. called multiple times and straight to voicemail trying to get updated status on my vehicle . Maintenance service was great as usual More

by GREASEPUMPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
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Aug 10, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for noting how great your maintenance service is when you visit our Service Team. Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the level of communication you received and your calls going straight to voicemail when you called for an update on your vehicle. Please call me directly or email your preferred contact information to me so we can discuss your review. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 08, 2023

Customer services is excellent from Bernie Reynoso in the service department. Stayed and only had to wait about an hour for full services. More

by RAFAELPADILLA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
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Aug 09, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Penske Buick GMC of Cerritos. We thank you for your business.

August 08, 2023

Service was good and quick but declined to have the repair done. Local repair shops were performing the same repair for $1000 less. More

by Y2TRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Aug 09, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the service needs for your vehicle, pricing, and your overall experience with our Service Team. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 08, 2023

Customer service was great as usual. Stayed and only waited about an hour for full service More

by VCUNNEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember it was on service dept
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Aug 08, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to write about your positive five-star experience. It's rewarding to learn that our Service Team took care of you and your automotive needs in a timely fashion. We hope that you will continue to choose Penske Buick GMC of Cerritos in the future!

August 08, 2023

Received excellent service from Albert Valencia in the service department. I will definitely comeback. Thank you! More

by CTORRES18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Stein
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Aug 08, 2023 -

Penske Buick GMC Of Cerritos responded

We are glad you enjoyed great customer service working with our Service Team at Penske Buick GMC of Cerritos. Thank you for your excellent review and for trusting us with your automotive needs. We look forward to working with you again in the future.

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