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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
461 Reviews

461 Reviews of Penske Buick GMC Of Cerritos - Service Center

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October 11, 2024

The dealership overall is very good. I am not totally satisfied with the results of the service done on my car involving the left head lamp system. The brightness of both headlamps is More

by NE4TT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno / Service Dept
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Oct 11, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback regarding the headlamp service. We appreciate that you're pleased with our team's customer support, and encourage you to reach out if you have further questions or concerns about the difference in brightness. Penske Buick GMC of Cerritos is here to assist.

October 11, 2024

Stephanie was great, 10/10 would recommend. Prompt and friendly and was informative. Thank you Stephanjd More

by PIK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Oct 11, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a great experience with our team at Penske Buick GMC of Cerritos. If there's anything else we can do for you, feel free to reach out. Take care!

October 09, 2024

We were assisted right away and we had great customer service, Thank you for all you do! More

by CAMPOSADRIANA_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Oct 09, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we strive to provide the quality customer service experience you described. We appreciate your positive feedback and wish you a pleasant day.

October 02, 2024

Great customer service especially Stephanie Villegas service advisor. She always follows up with me daily and give me up to date information about my vehicle and makes sure I’m comfortable in the loaner More

by LASTRESORTPROGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas service advisor
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Oct 02, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words. We’re glad our team kept you informed and comfortable with your loaner at Penske Buick GMC of Cerritos. Wishing you safe travels.

October 02, 2024

Though I know the per hr prices have crept up. 250.00/ diagnostics seems/felt very expensive. Especially when more than one system needs diagnosed. More

by onatelm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MMU
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Oct 05, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback about your recent visit to our Service Department regarding the cost associated with the diagnostic fee. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 01, 2024

Matt and Kay were great. easy to work with, respectful, and responsive. Would definitely recommend More

by Jaron.Stern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Inoue
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September 29, 2024

This was the fastest service I have ever experienced at any dealership, and it was more than a L-O-F procedure. More

by TMLOWERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer: Stephanie Villegas
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Sep 30, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had such a swift experience with the L-O-F procedure at Penske Buick GMC of Cerritos. Our team takes pride in efficient service. Thanks for your review.

September 26, 2024

The service was fast, and the service tech Stephanie Villegas was very helpful and courteous. More

by MARILYN.COTTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Sep 27, 2024 -

Penske Buick GMC Of Cerritos responded

The team at Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear the service was prompt and helpful. Thanks for sharing!

September 25, 2024

Helpful efficient service , I will Penske doing all service on my truck in the future. More

by GLLLUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about Penske Buick GMC of Cerritos. Looking forward to continuing our efficient service on your truck. Wish you well.

September 25, 2024

Richard and the Desk Josue were a pleasure to work with. thanks you guys i was a easy process with no pressure. More

by Roy Cerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hernandez
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Sep 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words and rating, it's appreciated.

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