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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
525 Reviews

525 Reviews of Penske Buick GMC Of Cerritos - Service Center

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February 16, 2025

I have been going to this service center for years. At different times I have used other places for servicing because the dealership prices are higher, but I come back because of the service I receive More

by JANISKBOYINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
Feb 16, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear our service keeps you returning to Penske Buick GMC of Cerritos. Thank you for your continued support and trust over the years.

February 16, 2025

Albert is great, very informative and helpful. Will definitely bring my car here in the future. More

by SOSA_C0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service dept
Feb 17, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for the feedback. We're glad to hear our team was so helpful and informative at Penske Buick GMC of Cerritos.

February 15, 2025

It should not take almost 3 hours to perform a simple oil change and software update. I can definitely understand why people would opt to go to other companies (Jiffy Lube, etc.) to perform oil changes. Jiff More

by EDHATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camille Soto
Feb 18, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience with the oil change and software update. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 12, 2025

Awesome service! Stephanie did an amazing job on getting our Hummer EV fixed! Valerie is a great sales person! She is very nice to work with. And Darren is absolu More

by Alen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie (sales) and Darren Johnston (sales manager)
Feb 13, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our team and highlighting their professionalism. We appreciate your feedback and hope you enjoy driving the fixed Hummer EV.

February 12, 2025

Michael was really helpful and I appreciate the way he treated me and my needs on my Truck. More

by DAVID.REBOLLEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Service Department Advisor
Feb 13, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear our team exceeded your expectations with your truck. Thank you for choosing Penske Buick GMC of Cerritos!

February 11, 2025

Gary and the staff in the service department took care of everything, I was kept informed of the problem with my truck and when the work would be complected. More

by tom@ingardiabros.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
Feb 11, 2025 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a smooth experience with Penske Buick GMC of Cerritos. Our team was more than happy to assist with your truck's service. Wishing you safe travels!

February 08, 2025

Clean location and helpful people to answer questions and assist me. I am handicapped and doors opened, and assist given as needed. More

by MPATTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 09, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with Penske Buick GMC of Cerritos. We're pleased our team was able to assist and accommodate your needs.

February 02, 2025

I truly appreciate their honest and efficient service. The warranty left on my car covered the necessary work..I didn’t even know that the warranty was still alive.. Unfortunately, I don’t remember the p More

by SHSKIM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department.
Feb 03, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for highlighting our service at Penske Buick GMC of Cerritos. We're glad our team was able to assist with your warranty needs efficiently. Wishing you safe travels ahead.

February 01, 2025

Customer service was fantastic! Michael was in constant communication and the tech fixed the issues. More

by LZO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 02, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback. We're glad to hear our team provided consistent communication and resolved the issues for you at Penske Buick GMC of Cerritos.

January 30, 2025

Good service and pretty good turnaround of the vehicle. Happy with the service. Will teturn More

by KEITHBDAVISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We appreciate your support of Penske Buick GMC of Cerritos and wish you well.

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