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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
505 Reviews

505 Reviews of Penske Buick GMC Of Cerritos - Service Center

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August 24, 2023

Your Service Advisor Albert is a model of what a service should be. He is knowledgeable, courteous, and looks out for the customer. We have been coming to Penske for quite a while now and always glad to do More

by bulletbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Eddy---do not know last names
Report | Print
Aug 25, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, We appreciate the five-star review for our Service Team here at Penske Buick GMC of Cerritos. The team strives to provide each customer with a great experience and is proud to know that we were knowledgeable and courteous during your visit. We are here for you when you need us down the road.

August 24, 2023

I have been dealing with Albert Valencia for many years. He is always accommodating, listens, monitors the service crews and updates on progress. This time around a filter change and all the normal checks More

by 6GEEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Aug 25, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for taking the time to leave us this great review and 5-star rating. We are glad to read that our Service Team was accommodating, attentive, timely, and kept you updated on progress during your visit. It was a pleasure to assist you at Penske Buick GMC of Cerritos, and we look forward to seeing you and your vehicle at the next tires and fluid change.

August 22, 2023

I really love this this GMC Dealership because they are always very helpful and nice and have your vehicle takeing care of well done. More

by FATTY_GYRL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Aug 23, 2023 -

Penske Buick GMC Of Cerritos responded

It is so amazing to have your positive five-star review. We are so honored to read that Penske Buick GMC of Cerritos is always very helpful and does a good job taking care of your vehicle. Thank you for your business and we really love having your business.

August 20, 2023

Was able to mKe a same day appointment for regular service plus a concern. When I arrived I was told it might be up to 3 hours however the service & concern were completed in an hour! More

by MJEHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Aug 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are so glad that our Service Team could assist you efficiently during your visit and it would be our pleasure to work with you again someday!

August 18, 2023

AL V. IS THE BEST! DROPPED CAR OFF. I WAS INFORMED WHEN IT WAS READY FOR PICK-UP. More

by LOUR8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AL V.
Report | Print
Aug 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for taking the time to write about your 5-star experience with our Service Team at Penske Buick GMC of Cerritos. It is rewarding to learn that our team took care of your vehicle in a timely fashion. Please do not hesitate to reach out to us for any further assistance.

August 17, 2023

Keep up the good job was done in a timely matter was done about two hours More

by JC4EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
Report | Print
Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for letting us know that our team was able to provide a great experience in a timely manner on your visit. We appreciate you taking the time to leave us this great review, and we hope to see you again here Penske Buick GMC of Cerritos in the future.

August 17, 2023

I am satisfied for all my services that I get done here they are very professional More

by TINTMASTER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Valencia
Report | Print
Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for taking the time to leave us this great review and 5 stars. We are so happy to read that, you're satisfied with the way our Service Team always professional on your visits, and with the way they assist you. Your business is valued at Penske Buick GMC of Cerritos, please free to reach out for any assistance.

August 16, 2023

The dealership is excellent but the service department took to long for an ordinary oil change that I had an appointment for. Only one service tech working. Was there for over 2 hours. More

by ANNETTE60
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana, Donald were excellent.
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Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your positive four-star review of your visit to Penske Buick GMC of Cerritos. Our Service Department is grateful for your trust in them to perform an oil change for your scheduled appointment. Your feedback is greatly appreciated as it will help to improve our customer loyalty and satisfaction.

August 16, 2023

Donald is the worse rude and kept our vehicle for over 4 hours left to lunch and never bothered to call us or send a text that it was ready even though I was waiting there. He help us with our other car and More

by VERONICAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno
Report | Print
Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of communication and attention that you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 15, 2023

Had check engine light, got appointment same day, diagnosed the problem and part ordered. Just had to wait for the part. Even had a beautiful 2023 model to drive while I waited. More

by Sriesau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service
Report | Print
Aug 15, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for taking the time to share you wonderful experience at Penske Buick GMC of Cerritos. It is awesome to know that our Service and Parts Team was able to get you an appointment the same day, order your parts, and offered you a beautiful 2023 model to drive while waiting. We appreciate you for leaving us 5 stars, and we look forward to assist you on your next visit.

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