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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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September 02, 2023

Service was great, Stephanie was amazing! Will recommend to family and friends to come here! More

by cmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Sep 03, 2023 -

Penske Buick GMC Of Cerritos responded

We are grateful for you leaving us a five-star review and for recommending our services. It's great to know that our team does an amazing job at what they do. Your business is valued and we look forward to seeing you again at Penske Buick GMC of Cerritos.

September 01, 2023

VERY GOOD EXPERIENCE GREAT COMMUNICATION AND FAST AND EAY DROP OFF AND PICK UP - WILL SEE HIM AGAIN More

by Hernandezm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BERNIE REYNOSO
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Sep 04, 2023 -

Penske Buick GMC Of Cerritos responded

It makes us so happy to know you were provided with a fast and very good experience when dropping off and picking up your vehicle. Our Service Team is proud to know they were great at communicating with you to best meet your needs. Thank you for your business and for leaving Penske Buick GMC of Cerritos a positive five-star review.

August 31, 2023

Professional service and efficient! Bernie was awesome via text and great communication. I am coming back! More

by PMM0127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Sep 01, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for your fantastic feedback. We are so glad that you received efficient service from our Service Team at Penske Buick GMC of Cerritos and we are always here to help again.

August 29, 2023

I am so great full for the service Gentleman (Donald) helping me. He is one of a kind. Always willing to go the extra mile. I appreciate his patience with me and my GMC truck. Love my GMC ARCADIA More

by EMSANCHEZ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Report | Print
Aug 30, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thanks for this glowing review! It is so great to know our Service Team always goes the extra mile for you. Patient and kind assistance is always valued here at Penske Buick GMC of Cerritos. Come see us again for any of your future vehicle needs.

August 26, 2023

Something as small as putting all the tires at the same PSI is too big an ask. More

by PATRIOTLOCK777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Aug 27, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service team regarding the PSI on your tires. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 24, 2023

Your Service Advisor Albert is a model of what a service should be. He is knowledgeable, courteous, and looks out for the customer. We have been coming to Penske for quite a while now and always glad to do More

by bulletbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Eddy---do not know last names
Report | Print
Aug 25, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, We appreciate the five-star review for our Service Team here at Penske Buick GMC of Cerritos. The team strives to provide each customer with a great experience and is proud to know that we were knowledgeable and courteous during your visit. We are here for you when you need us down the road.

August 24, 2023

I have been dealing with Albert Valencia for many years. He is always accommodating, listens, monitors the service crews and updates on progress. This time around a filter change and all the normal checks More

by 6GEEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Aug 25, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for taking the time to leave us this great review and 5-star rating. We are glad to read that our Service Team was accommodating, attentive, timely, and kept you updated on progress during your visit. It was a pleasure to assist you at Penske Buick GMC of Cerritos, and we look forward to seeing you and your vehicle at the next tires and fluid change.

August 22, 2023

I really love this this GMC Dealership because they are always very helpful and nice and have your vehicle takeing care of well done. More

by FATTY_GYRL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Aug 23, 2023 -

Penske Buick GMC Of Cerritos responded

It is so amazing to have your positive five-star review. We are so honored to read that Penske Buick GMC of Cerritos is always very helpful and does a good job taking care of your vehicle. Thank you for your business and we really love having your business.

August 20, 2023

Was able to mKe a same day appointment for regular service plus a concern. When I arrived I was told it might be up to 3 hours however the service & concern were completed in an hour! More

by MJEHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Aug 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are so glad that our Service Team could assist you efficiently during your visit and it would be our pleasure to work with you again someday!

August 18, 2023

AL V. IS THE BEST! DROPPED CAR OFF. I WAS INFORMED WHEN IT WAS READY FOR PICK-UP. More

by LOUR8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AL V.
Report | Print
Aug 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for taking the time to write about your 5-star experience with our Service Team at Penske Buick GMC of Cerritos. It is rewarding to learn that our team took care of your vehicle in a timely fashion. Please do not hesitate to reach out to us for any further assistance.

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