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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

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October 16, 2023

Good place to wait for your vehicle. Coffee and water available for customers waiting for the service or potential buyers. More

by JAVIER.GONZALEZ4732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Oct 16, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It makes us happy to learn that our Service Team was accommodating during your visit. Your business is valued and we hope you continue to choose Penske Buick GMC of Cerritos.

October 16, 2023

I made an appt. I was taken first thing in the am and my car was done just after an hours time. Pretty good experience. The staff was very friendly. More

by OREOISPET2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman in the service department. I did not have the others listed above
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Oct 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this wonderful five-star review! We are thrilled our Service Team was friendly and provided fast and efficient services. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

October 16, 2023

It was an awesome experience every thing was smooth thanks to Julio for making it easy. More

by MXCRAMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Gayton
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Oct 16, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It is delightful to read that you had a smooth and easy experience with our team at Penske Buick GMC of Cerritos. Should you need anything, please don't hesitate to reach out to us.

October 15, 2023

My las visit was the same as all my prior visits. Great service and very professional More

by NGL.GMZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for the 5-star review! We're delighted to see that your recent visit was as great as your previous ones, with our professional and excellent service. We appreciate your continued business and hope to keep exceeding your expectations in the future. Thank you for continuing to choose Penske Buick GMC of Cerritos.

October 15, 2023

The service writer, Stephanie was very helpful and the service is always great. My Yukon was ready in a timely manner. The only thing they need is a shuttle van to drop customers who aren’t waiting. I More

by Egayosso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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October 15, 2023

I had an appointment at 8:00am for an oil change. The advisor told me if I wanted to do service for my transmission, I told him no not today after I mention no he was so mad with attitude said I’m go More

by MANDOLOPEZ2078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno
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October 13, 2023

Always easy to make an appointment. I was in and out in 2 hours. Been a customer for years and will continue to be one. More

by MRSLEAKS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Oct 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, it is an honor to receive this exceptional 5-star review. It makes us so glad to know that you always have an easy experience while scheduling an appointment with our Service Team. Thank you for highlighting how you were in and out within two hours during your recent visit with us. We appreciate you trusting us with your vehicle and look forward to meeting your future needs here at Penske Buick GMC of Cerritos.

October 11, 2023

Have used your facility many times and have always had great help. Thank you and the team. More

by BOTHJ4354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo
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October 09, 2023

Unanswered telephone calls and messages is no way to treat customers. Trying not to honor a certified vehicles warrantee was the icing on the cake. Your company's business practices need serious reform More

by smcgookin
Recommend Dealer
No
Employees Worked With
Names unknown.
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Oct 09, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of communication and customer service you received from our Service Team regarding your recent experience. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 09, 2023

We have issues with the brakes that were replaced, over charging and poor customer service. More

by LOUISAREESE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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