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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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November 10, 2023

Everyone was very helpful and answered all my questions. They did a great job with my car. More

by DACUELLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie and Donald
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Nov 10, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for this fantastic five-star review! We are thrilled our Service Team helpful answered any questions and concerns while providing quality services. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

November 10, 2023

Went in for lube and oil change. Previous visits they would do the lube and oil change, check for any developing problems, put air in tires as needed, and top off any fluid needs. I More

by RCRRTS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know who provided service.
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Nov 12, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the level of service you received from our Service Team during your recent visit for lube and an oil change. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

November 09, 2023

Stephanie was amazing as well as the gentleman that helped me. Customer service and compassion for a customer is A1 here. More

by Ms.ashley310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Nov 09, 2023 -

Penske Buick GMC Of Cerritos responded

Thanks for the five-star review. We are happy our team was very helpful and was able to provide excellent customer service. If you have any more automotive needs stop by Penske Buick GMC of Cerritos.

November 08, 2023

In past had good service. Had service yesterday and technician damaged my vehicle. Let me drive off with damage. Not sure I will trust again More

by KATHYKAT9906
Workmanship
Recommend Dealer
No
Employees Worked With
Bernardo reynoso
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Nov 10, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding your overall experience with our Service Team and the subsequent condition of your vehicle. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

November 07, 2023

They installed heated seats that had been back ordered in super speedy time! We had an appt and dropped it off. Within one hour it was completed! We were able to enjoy the rest of our Saturday and not have t More

by PROBEDEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Nov 07, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we are so happy to read that our Service Team was able to provide a quick, and an excellent experience during your visit. Thank you so much for leaving us this kind feedback and 5 stars. Your recommendation is valued, and we hope to see you at Penske Buick GMC of Cerritos again in the future.

November 06, 2023

I got a great truck and they helped me a lot. Great service and highly recommended More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Penske Buick GMC Of Cerritos responded

Hello Samuel, thanks for this glowing review and recommendation! It is so great to know our Sales Team could get you the truck you wanted. Come see us here at Penske Buick GMC of Cerritos again soon!

November 01, 2023

Kevin is very helpful and knowledgeable. I feel comfortable dropping off my truck for service/ maintenance. More

by Raul P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Penske Buick GMC Of Cerritos responded

Raul, receiving positive reviews like yours is what our Service Department strives for. Thank you for trusting our helpful and knowledgeable team at Penske Buick GMC of Cerritos with your truck. We are available for you in the future if you have any other automotive needs.

November 01, 2023

ALBERT the service advisor was very friendly and helpful in getting me in and out quickly. More

by skypark2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we're glad you're happy with the way we do business here. It brings us joy to know that our friendly Service Team helped get you in and out quickly. Please don't hesitate to reach out to us at Penske Buick GMC of Cerritos.

October 31, 2023

Salesman met us on the parking lot before we'd been there for a minute. No pressure. Showed us what we were interested in and answered our questions. Good team More

by jbochove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Stein
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Nov 01, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for highlighting the pressure-free experience you had with us and how our team answered all of your questions. Your positive review of our Sales Team here at Penske Buick GMC of Cerritos is much appreciated. If we can ever be of service, don't hesitate to give us a call.

October 30, 2023

I have been using Penske GMC for service of my two 2003 Hummer H2s for over 20 years. The total miles exceeds 500K and it running well thanks to Jim. Just about everything that could be replaced has bee More

by PHIL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Nov 01, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyal business and this positive review. The Service Team here at Penske Buick GMC of Cerritos always strives to provide excellent customer service. It brings us joy to know that you have consistently received top-notch customer service for your 2003 Hummer H2's. We appreciate your business and look forward to your next visit.

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