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Penske Buick GMC Of Cerritos - Service Center
Cerritos, CA
493 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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493 Reviews of Penske Buick GMC Of Cerritos - Service Center
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Verified Customer
January 12, 2024
My experience was really good. I spoke with the service technician Albert Valencia and he was very polite and was able to answer all of my concerns. He promptly called me when my c I spoke with the service technician Albert Valencia and he was very polite and was able to answer all of my concerns. He promptly called me when my car was ready. I would definitely recommend Penske Buick to anyone I speak to about cars. More
by ALFCALDERONKIA
Employees Worked With
Albert Valencia
January 10, 2024
Quick service. Great communication during service. Everything being done wS explained and any questions ask, answered. Great communication during service. Everything being done wS explained and any questions ask, answered. More
by projectnow2003
Employees Worked With
January 09, 2024
Unethical practice. My service advisor, Donald, was pleasant and understanding as was the service manager once my complaint was made. I took my truck in for its first My service advisor, Donald, was pleasant and understanding as was the service manager once my complaint was made. I took my truck in for its first oil change / tire rotation service which is complimentary with the purchase. I made an appointment for 9 a.m. and was expecting to wait up to an hour for this simple, routine maintenance to be completed. I had my two kids with me (ages 7 and 3) seeing as they were out of school and was comfortable with the hour wait knowing that they could keep occupied long enough for the truck to be serviced. I was immediately told that it would take upwards of three hours to complete the service because of the tire rotation seeing as my truck is lifted with 35" tires. I accepted this, with hesitation, and paid out-of-pocket to take a rideshare home since the dealership only provides a ride within five miles of the dealership (I live approx 15 miles from the dealership) and I knew my kids wouldn't last that long (nor would I expect them to). I received a call close to three hours later advising that my truck was done and ready for pickup. Rather than foot another rideshare bill, I waited until the early evening for my wife to return home from work so that she could take me to the dealership. There was a short wait to speak with a service advisor as other patrons were picking up, too (no big deal). Once my truck was pulled up, I completed a walk-around and noticed that the tires had NOT been rotated. I immediately told Donald this and he advised that his technicians indicated that they completed the service. He then retrieved one of the techs from the service area who came out and was adamant that the rotation was completed. I assured him that it wasn't and pointed out a small nick on one of the rear wheels and explained that the wheel is the only one on my truck with any type of damage and that it's in the exact same position as it was when I dropped it off in the morning. The tech immediately became short and stated that he wasn't here when it was completed and he would need to ask the other tech and walked away knowing full well that he was caught in a lie and that the service had not been completed. My service advisor immediately sought out the service manager and explained the situation. The manager offered to rotate the tires then and there but seeing as it was already 5:30 p.m. and my wife and kids were waiting to get home to dinner, I chose not to wait an additional 30 minutes to have it completed. I will take advantage of what was offered to me to compensate me for my time and the inconvenience of the situation, but beyond this, I will not return to this dealership because how do you know if the work you pay for is actually being completed??? More
by EDRAHCIR
Employees Worked With
January 06, 2024
Albert Valencia is the best. courteous and professional and very advising on your vehicle.have been coming to you from day one.thx . courteous and professional and very advising on your vehicle.have been coming to you from day one.thx . More
by ANOKHEE04
Employees Worked With
Albert valencia
January 06, 2024
After booking my appointment, I called to confirm availability of a shuttle. When I was called by the dealership to confirm my appointment, I again confirmed availability of a shuttle. When I dropp availability of a shuttle. When I was called by the dealership to confirm my appointment, I again confirmed availability of a shuttle. When I dropped my car off, I was told there was no shuttle. I had to arrange transportation last minute. I don't mind that there isn't a shuttle available. I could have arranged for alternate transportation ahead of time. But because I was misled or lied to, this cost me 2+ hours of a busy work day, where I had to postpone or cancel multiple work appointments. Highly disappointed, and definitely won't be returning. More
by Chrispower82
Employees Worked With
Don't remember
