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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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February 16, 2024

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by Karenfe03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was for service
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your review regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the 3-star rating you have shared. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 15, 2024

Everyone was extremely helpful. I did not wait long, and was updated every step of the way. More

by Kelseyspiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. It's wonderful to know Penske Buick GMC of Cerritos was able to provide you an efficient, helpful service experience. Thank you for sharing that with us and other customers.

February 10, 2024

Flexible appointments. Quick service. Friendly workers. I'll be back for my truck's next maintenance. More

by Jason.m.rendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service check-in staff
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your review at Penske Buick GMC of Cerritos. It's great to know you found our appointments flexible, service prompt, and workers friendly. Our team awaits your truck's next maintenance kindly.

February 09, 2024

Donald Moreno was very helpful and acknowledged me right away! Also he found the needed parts for my older car! More

by SAJEVAN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

It's encouraging to hear about your positive experience with our team at Penske Buick GMC of Cerritos. Providing necessary parts for older cars is part of what we do best. Your feedback means a lot.

February 07, 2024

The people at Penske Buick GMC of Cerritos are honest with there customers. The service department is very helpful. More

by Ooortiz1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephani in service
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your recognition of our honesty and the helpfulness of our service department at Penske Buick GMC of Cerritos. Thanks for sharing.

February 06, 2024

Service to the public is pretty much the same we encounter in other dealerships with common courtesy and willingness to help the customer More

by TERRAZASJAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for acknowledging the team's courteous manners and helpful nature at Penske Buick GMC of Cerritos. It is our priority to exhibit these characteristics to all customers who visit us.

February 05, 2024

Overall great experience as always, it was quick and easy, efficient service. Albert Valencia is always very helpful and kind. Thank you. More

by Sega_816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car Services
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to know you had a positive visit at Penske Buick GMC of Cerritos. Our team is here for your every need and we appreciate your recognition of their efficiency and kindness. Your support means the world to us.

February 05, 2024

I took my vehicle in twice this past month for service and for an issue I was experiencing while driving. Donald assisted me on my 1st visit and was very informative of what needed to be done to keep my v More

by JVASQUEZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno, Stephanie Villegas
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your appreciation. At Penske Buick GMC of Cerritos, we are delighted to hear about your positive experiences with our team during visits. Your ongoing trust and confidence in us inspire continued dedication to excellence in service delivery.

February 04, 2024

For the very first time in 3 years great and fast customer service. Thanks to Mr Moreno More

by BERTHACAMACHO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind feedback about Penske Buick GMC of Cerritos and our team's swift customer service. We’re here to serve you.

February 04, 2024

Quick, friendly and reliable service from representative. Easy to make a seevice appointment right online More

by LEXSHO09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Valencia
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your supportive review at Penske Buick GMC of Cerritos. Making the process simple and treating you right is our aim, so it's really positive to hear you recognized this during your recent service appointment.

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