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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

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March 23, 2024

Great experience they helped me out with my alignment and made sure the truck was back to the way it use to drive. More

by Corral.gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Villegas
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear that Penske Buick GMC of Cerritos could assist with your truck's alignment issue. We always strive for excellent service. Thank you for the five star rating.

March 22, 2024

Fast service and professional manner with convenience appointment shcedule and rental car appointment. Thanks stephanie. More

by ALEXDC1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about the prompt service and convenience you experienced at Penske Buick GMC of Cerritos. It's great to hear that our team, including our rental car services, met your expectations. Thank you for choosing us.

March 22, 2024

Albert Valencia, Always goes above and beyond. And that's why I keep going back! More

by STEAMFITTER250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad our team's efforts resonate with you. Your strong support for Penske Buick GMC of Cerritos is truly appreciated.

March 21, 2024

Brought my 2023 GMC Denali in for 1st Service. Can't say enough about the assistance of Donald, my Service Advisor. He was very patient with me to explain several of the features of my vehicle, More

by WILK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear how helpful our team was about explaining the features of your 2023 GMC Denali. At Penske Buick GMC of Cerritos, it's important to us not only that your vehicle operates at its best, but also that you feel confident in using its functions. Thank you for sharing this lovely experience with us.

March 21, 2024

Took our 2022 Yukon in for some service work that was under warranty and everything was completed super fast and everything that was promised was handled. More

by dmartin041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in Service
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased your Yukon's service at Penske Buick GMC of Cerritos met expectations with efficient turnaround time and warranted work. We value your feedback.

March 21, 2024

Yes, the service was good and easy quick service in and out. Nice to be able to pay over that email. The only thing I was suggest that you guys could do is Wash when return as courtesy More

by MIKCASBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your review with us at Penske Buick GMC of Cerritos. We appreciate your patronage and feedback. Please feel free to contact us if there is anything else you need or would like to discuss.

March 21, 2024

Took 2 years to get parking assist chip. Now that’s it installed it just beeps. Notified deal and they have gotten back to us. It’s been about a week now. More

by JOHNNYDIVESTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Morales
2.0
This rating includes all reviews, with more weight given to recent reviews.
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March 21, 2024

Great friendly service, ask for Donald Moreno he will take care of all your concerns!! More

by Jameshaydon123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department 5 stars, Donald Moreno
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Apr 30, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad our team at Penske Buick GMC of Cerritos could offer you great service. It's good to know that you felt taken care of during your visit. We hope to see you again soon.

March 20, 2024

Been going there for vehicle servicing for 18 years. Excellent service, timely and friendly. Daniel was my service assistant and was great! I'll be back. More

by TOMBRAIDERTRAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to know you've trusted Penske Buick GMC of Cerritos for your vehicle servicing needs all these years. It's wonderful to hear our team, including the assistant who serviced your vehicle, met your expectations in delivering timely and friendly service. Looking forward to seeing you again.

March 20, 2024

Been given run arounds for parts that should have already been replaced and excuses as why they haven't been replaced when im still on warranty making me loose time and money from work and haven't being stat More

by carloscarlos171716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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