Penske Buick GMC Of Cerritos - Service Center

I came into the GMC. Stephanie took care of me. She’s a really good employee. She has great customer service detail in detailed oriented. I will definitely Come back spec Stephanie took care of me. She’s a really good employee. She has great customer service detail in detailed oriented. I will definitely Come back specially because they have a nice lounge with chargers and coffee and if you like, you can also buy things at the vending machines, clean restrooms, clean environment More

Rude and poor customer service from the check in and check out employee. Very disappointing experience. He had already closed his station and was upset at us for coming in at 1715. We declined to replac check out employee. Very disappointing experience. He had already closed his station and was upset at us for coming in at 1715. We declined to replace a tire sensor for the future because of him. It will be hard to go back if costumer service doesn’t improve. More

Great customer service / support from our salesman Jose Solis . Second gmc truck we purchased from this dealership. Solis . Second gmc truck we purchased from this dealership. More

I was never notified by Daniel Lee that my truck was ready. Tried to leave him a message a number of times to no avail. Finally got in touch with someone else who told me the truck was done. At this tim ready. Tried to leave him a message a number of times to no avail. Finally got in touch with someone else who told me the truck was done. At this time I had to rush to the dealer to get my truck for sales because I wasn't going to be there by 4pm. I got home, I had a text (3:55pm) that my truck was ready. Sometime Monday afternoon, Daniel Lee left me a voice mail telling me that he had no news regarding the status of my truck. I did leave Mr. Lee a couple of messages to let me know xxx is going on. Was I not supposed to pick up the truck that Saturday afternoon. Have not heard from anybody. More

I decided to wait for my car after being told the service would take 1- hour. It was only oil change, tire rotation, and filter replacement. I was there for 3-hours.. I suggest you provide customers with upd would take 1- hour. It was only oil change, tire rotation, and filter replacement. I was there for 3-hours.. I suggest you provide customers with updates. I booked my appointment online but was told I didn’t have one. I was also told there they were having issues with their online bookings. I was lucky they were able to work me in. You guys should do better. You should also offer shuttles to the mall, or car loaners for your customers. I’m considering going to another dealer for my future services and purchases. More

I had the best experience hands down the maintenance team is awesome they really listen to my concerns and got me a loaner car while my truck was being repaired. is awesome they really listen to my concerns and got me a loaner car while my truck was being repaired. More

Love coming to Penske the service is always fast advisor was very helpful staff is great was very helpful staff is great More

They give you the runaround on most of the the things they are doing, I had to return to instal parts that were supposed to be on the car before it was sold and all of a sudden they were missing . This w they are doing, I had to return to instal parts that were supposed to be on the car before it was sold and all of a sudden they were missing . This was after they had confirmed the parts being there . More

Had an appointment, Oil Change, took 2 1/2 hours. ....Not too happy. will come back ....Not too happy. will come back More

Very good service the service was due on time and Stephanie Villegas, very professional The waiting room very comfortable Stephanie Villegas, very professional The waiting room very comfortable More