Penske Buick GMC Of Cerritos - Service Center

Stephanie was very patient and explained options with time constraints various times until I was comfortable with my choice. In the end, I left with peace of mind. time constraints various times until I was comfortable with my choice. In the end, I left with peace of mind. More

The waiting time was ridiculous! !! And I had an appointment, can’t even think how much longer it would’ve been without an appointment !! And I had an appointment, can’t even think how much longer it would’ve been without an appointment More

Stephanie had excellent customer service, understood the issue, and scheduled an appointment. Fantastic work, Stephanie. issue, and scheduled an appointment. Fantastic work, Stephanie. More

This was a very successful visit. The intermittent issue was discovered and resolved in a very timely manner. The intermittent issue was discovered and resolved in a very timely manner. More

Great service and took care of my concerns when discussed. Took two cars in for service and both where taken cared of accordingly discussed. Took two cars in for service and both where taken cared of accordingly More

Alex was a great help in getting us in and out as soon as possible. Everything went very smoothly. possible. Everything went very smoothly. More

The service department really came through. It took a couple of visits to resolve a randomly occurring issue, but they nailed it. It took a couple of visits to resolve a randomly occurring issue, but they nailed it. More

Had a 8 AM appointment for a routine maintenance as I waited in my vehicle. All three service clerks were in their pods. No one came out to assist me and when they did, it was after 8:30 very unacceptabl waited in my vehicle. All three service clerks were in their pods. No one came out to assist me and when they did, it was after 8:30 very unacceptable. Poor service at the service clerk department won’t be going back. More

Fast and straight forward information regarding repairs, it’s always welcoming to being in my vehicle for repairs it’s always welcoming to being in my vehicle for repairs More

The service of last week was miss-diagnosed, resulting in an expensive repair. The initial failure continued to occur. However, this return service this week resulted in a proper diagnosis. An even more an expensive repair. The initial failure continued to occur. However, this return service this week resulted in a proper diagnosis. An even more expensive repair is necessary, But the dealership is covering this repair. That is handling customer service the Right Way. More