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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

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January 30, 2025

Good service and pretty good turnaround of the vehicle. Happy with the service. Will teturn More

by KEITHBDAVISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 29, 2025

Stephanie - Service Advisor Gary - Service Manager Both top notch, worked very hard to solve my problem More

by S1lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas A+, Gary / Service Manager A+
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Jan 30, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for recognizing our team's hard work at Penske Buick GMC of Cerritos. We wish you well and appreciate the feedback.

January 25, 2025

Stephanie, the service customer lady has very pleasant personality & helpful. Totally on time to finish my oil change. More

by SANDSTONE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jan 26, 2025 -

Penske Buick GMC Of Cerritos responded

I'm really glad you found our team pleasant and helpful. Thanks for choosing Penske Buick GMC of Cerritos. Wish you all the best!

January 25, 2025

The tech searched completely for my elec problem and assured me I had no electrical drain , my service advisor was excellent thank you guys More

by RMGONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Penske Buick GMC Of Cerritos responded

Appreciate your kind words. Thank you for choosing Penske Buick GMC of Cerritos and trusting our team!

January 24, 2025

Thanks to Alex and his team that took care of me right away with no problems, thank you guy👍 More

by mariobrosroofing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Penske Buick GMC Of Cerritos responded

We're pleased to hear you had a smooth experience with our team at Penske Buick GMC of Cerritos. We appreciate the shoutout and your feedback.

January 24, 2025

Michael provided great customer service kept me updated on my vehicle and had it back right on time for my trip. More

by ERNIEG9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mu
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Jan 25, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience at Penske Buick GMC of Cerritos. We're glad our team kept you informed and on schedule. Safe travels!

January 23, 2025

Albert is great, so glad he was there to tend to my service but your mechanic did something to my car that it now has a squeak while driving. I only went in for an oil change and my car is making nois More

by FLAX_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Jan 26, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Department during your recent visit for an oil change. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 22, 2025

Camille was extremely helpful and made the purchase so pleasant. No pressure, not rude at any given moment. She’s an extremely pleasant saleswoman and I wouldn’t hesitate to go back to purchase another ve More

by BESCOBAR8971
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. At Penske Buick GMC of Cerritos, our team strives to make every vehicle purchase as seamless as possible. Wishing you many enjoyable drives ahead with your new car!

January 21, 2025

Little communication. Brought the car in on a Monday and you didn't look at it for 5 days. Had the car for 2 weeks. Was hoping for more communication. More

by Ball02spring
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
stephanie
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Jan 24, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the time taken for repairs done by our Service Team, as well as the level of communication you received. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 19, 2025

Our service advisor Michael went over and beyond to help us from towing the car until the end of getting back our vehicle thank you Michael 🙏🏻 you are amazing More

by Georgejoem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 20, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear that our team provided such exceptional support. Thank you for trusting Penske Buick GMC of Cerritos with your vehicle needs.

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