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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
519 Reviews

519 Reviews of Penske Buick GMC Of Cerritos - Service Center

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April 03, 2025

Stephanie is the best! ! She recognizes me and waves as I drive in and always comes out to meet me. she always makes sure I get great service More

by DEANNAPHILLIPS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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April 01, 2025

Very professional staff. We got a good deal and came out very happy , thanks Joseph and Camille. More

by YADIRAMAIKEL
Recommend Dealer
Yes
Employees Worked With
Joseph and Camille
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Apr 01, 2025 -

Penske Buick GMC Of Cerritos responded

Happy to hear our team provided a positive experience for you. Thank you for choosing Penske Buick GMC of Cerritos.

March 31, 2025

Drove all the way out there for them to tell Me I had to leave my car which they should of told me when I made the appointment so had to drive out another day and make a new appointment More

by Aozuna8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reception rude
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Apr 03, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about your recent experience with our Service Team regarding the quality of communication that you have encountered about leaving your vehicle for service. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 30, 2025

Drop off truck at 5pm, ready by end of the next day. Keep me informed on status More

by DKELLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 30, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your patience and feedback. We're glad to hear things went smoothly at Penske Buick GMC of Cerritos.

March 28, 2025

The visit started fine. The quote I received was terrible. $1,635 to change the headlight bulbs and $625 for a new gas cap. Unbelievable. More

by BGDDYBO1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrible price
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Mar 31, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you about the price that was quoted to you by our Service Team for new headlight bulbs and a new gas cap. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 27, 2025

Close to where I live. Does great work on my diesel truck. Only service my truck at dealerships. More

by MHUERTAFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Mar 28, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad your diesel truck receives reliable service at Penske Buick GMC of Cerritos. Thank you for choosing us.

March 26, 2025

Nice have no comment no comment great overall good satisfaction fantastic job all around w More

by Kosal_so
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Mar 27, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're happy to know you had a positive experience at Penske Buick GMC of Cerritos.

March 22, 2025

Great experience, very nice people and a quick turnaround. I was totally satisfied with my service More

by JAYZELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience. We're glad the service met your needs at Penske Buick GMC of Cerritos.

March 20, 2025

Albert was very helpful with assisting me with my truck. I am very appreciative of the dealership providing me with a loaner. More

by RAMMER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback and are glad to hear our team could assist you with your truck. At Penske Buick GMC of Cerritos, we aim to support our customers in every way possible.

March 20, 2025

Jose was awesome and I like how I was driven to see the car and I test drove it on the spot and Octavio was awesome and funny. I would buy from here again More

by RDUFFEYWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Santamaria
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Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you enjoyed your experience with our team at Penske Buick GMC of Cerritos. We appreciate your kind words and look forward to helping you again.

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