Penske Buick GMC Of Cerritos - Service Center

I have been coming to this particular dealership since 2003 customer Service is important to me. That’s what’s keep me coming back. 2003 customer Service is important to me. That’s what’s keep me coming back. More

Great, This survey is very slow and has required several attempts to submit due to slow processing on the internet and password verification. The name validation should be removed. attempts to submit due to slow processing on the internet and password verification. The name validation should be removed. More

Anthony in Service does a great job of walking you through your options for service and repair. Furthermore, he has prompt follow up and follow through skills that make the entire process stress free through your options for service and repair. Furthermore, he has prompt follow up and follow through skills that make the entire process stress free. Good job! More

The fact you limit the radius of giving customers a ride home to 5miles is insane.. I get that you have to put a cap but 5 miles.. I was ready to get brakes and other services but having to find my own way home to 5miles is insane.. I get that you have to put a cap but 5 miles.. I was ready to get brakes and other services but having to find my own way home made me not to do any business ever with penske gmc. More

Service and courtesy been out the door for quite some time can’t wait to trade my truck and don’t ever have to deal with the service there time can’t wait to trade my truck and don’t ever have to deal with the service there More

Had my truck for a week didn’t return my calls or texts. And the issue has not been resolved And the issue has not been resolved More

I’m extremely disappointed with my experience at Penske Buick GMC of Cerritos. I brought my car in after a smog check revealed a recall issue (NHTSA #22V137, Manufacturer Campaign #N222363740). I expected Buick GMC of Cerritos. I brought my car in after a smog check revealed a recall issue (NHTSA #22V137, Manufacturer Campaign #N222363740). I expected a simple, responsible handling of the recall—but instead, I came home to find my car had been crashed while in their possession. Let me be clear: I was not driving. The damage happened entirely while the dealership had control of my vehicle, and I’ve received no real accountability or acceptable resolution. This level of negligence is unacceptable, and the lack of transparency has made the situation even worse. I trusted them with my vehicle, and that trust was completely broken. I would advise anyone considering this dealership to think twice. More

Stephanie is the best! ! She recognizes me and waves as I drive in and always comes out to meet me. she always makes sure I get great service ! She recognizes me and waves as I drive in and always comes out to meet me. she always makes sure I get great service More

Very professional staff. We got a good deal and came out very happy , thanks Joseph and Camille. We got a good deal and came out very happy , thanks Joseph and Camille. More

Drove all the way out there for them to tell Me I had to leave my car which they should of told me when I made the appointment so had to drive out another day and make a new appointment leave my car which they should of told me when I made the appointment so had to drive out another day and make a new appointment More