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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
473 Reviews

473 Reviews of Penske Buick GMC Of Cerritos - Service Center

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December 29, 2024

I had horrible experience. They sold me a lemon and when I ask if I could buy another car they tried to charge me for extended warranty I brought on the lemon and take tax and More

by johnsontishad@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the feedback on your experience with Penske Buick GMC of Cerritos. It’s concerning to hear about issues like these, and we encourage you to reach out so they can be resolved promptly.

December 28, 2024

Terrific Service . . Big Thanks to Camille Soto for providing us prompt and great service. I would highly recommend this dealership for your next vehicle purchase. More

by slondhe
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about Penske Buick GMC of Cerritos. Our team is glad to have provided great service. We appreciate the recommendation and wish you well.

December 28, 2024

Amazing experience very helpful and kind! I would definitely come back again. Thank you so much! More

by Manuel.gonzalez1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your kind words. Penske Buick GMC of Cerritos - appreciates your feedback.

December 25, 2024

Very excellent service i would highly recommend for everyone to bring them vehicles here fo service More

by JADIVARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Michael in service
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Dec 26, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the recommendation. Penske Buick GMC of Cerritos appreciates your kind words about our vehicle service.

December 23, 2024

Bad service & no shuttle and no reply to all calls and messages. Very rude service advisor (guy middle bay area) More

by Joonwoomaeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 25, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Dec 25, 2024 -

Joonwoomaeng responded

Hello Matt, Sure. I look forward to speaking with you. Best Regards, Jun

December 22, 2024

they completed my service quicker than expected service writer was very professional took great care of my vehicle More

by Wburch87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
stefanie
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Dec 23, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your positive experience with our service team at Penske Buick GMC of Cerritos. We appreciate your feedback.

December 19, 2024

We felt really comfortable throughout the experience . Great customer service. I would recommend to others. More

by Manuel.gonzalez1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words about Penske Buick GMC of Cerritos. It's wonderful that you felt comfortable and are happy to recommend us.

December 19, 2024

excellent service - prompt and ample communication via text and phone calls, great explanation of service needed More

by FERNANDEZ.YESENIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Dec 20, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing. Happy to hear you had a positive experience with Penske Buick GMC of Cerritos!

December 13, 2024

Appointment was done in a timely matter, customer service was great. Will continue to service. More

by MGUERRERO614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech Donald
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Dec 14, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos, we appreciate your kind words. Looking forward to assisting you anytime.

December 07, 2024

Been coming here for years. Albert always takes care of me. One of the other reps seams to have an attitude. I still wish they had a car wash More

by PAULJROD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service
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Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued trust in Penske Buick GMC of Cerritos. If you'd like assistance with the attitude issue, feel free to reach out so we can address it. We appreciate your feedback regarding the car wash service idea too.

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