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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
536 Reviews

536 Reviews of Penske Buick GMC Of Cerritos - Service Center

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May 09, 2025

Wonderful Dealership! Everyone is super nice and helpful. Very good pricing and service never takes too long! I always leaving feeling like I brought a brand new car. Exce More

by SAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
May 09, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're pleased to know our team provided such a positive experience at Penske Buick GMC of Cerritos.

May 09, 2025

Wonderful Dealership! Everyone is super nice and helpful. Very good pricing and service never takes too long! I always leaving feeling like I brought a brand new car. Exce More

by SAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
May 09, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words and support. It's great to hear about your experience with Penske Buick GMC of Cerritos. We wish you all the best.

May 09, 2025

After my transmission was replaced, my entire truck raddles and my engine light is on. More

by jma310pedro
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Anthony
May 12, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience with our Service Team regarding the transmission replacement completed on your truck and its condition afterward. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 07, 2025

I was advised to fix things that weren’t the problem when I return with the same issue I was told something else that should’ve been seen the first time. When I decided to leave I reviewed the suggestions an More

by 4LEOSHAY02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people
May 09, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your overall experience with our Service Team regarding the service recommendations provided to you and the level of customer service you received. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 06, 2025

Very helpful and the sales person Jose was great he explained the whole process to us and made sure we understood More

by YROD3442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear our team helped make the process clear for you at Penske Buick GMC of Cerritos. Thank you and take care.

May 03, 2025

Top notch, Camille Soto and Matt Stein took extra steps to make sure I was taken care of. The entire dealership staff exudes professionalism and integrity. Thank you for caring. RideWithRandy.Com More

by RANDYBACKES
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camille Soto
May 03, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words. Our team at Penske Buick GMC of Cerritos strives to deliver professional and caring service. Wishing you all the best with your ride adventures from RideWithRandy.Com.

April 30, 2025

Excellent work done to my truck very pleased with my service advisor Anthony all my repairs will be held at your dealership More

by orellanapedro81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony at service
Apr 30, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a positive experience with our team at Penske Buick GMC of Cerritos. Thank you for trusting us with your truck repairs.

April 24, 2025

I have always received great customer services and they are super friendly/helpful. I will continue to return. More

by MSANCHEZ4203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. Our team at Penske Buick GMC of Cerritos appreciates your trust and looks forward to assisting you again.

April 24, 2025

Drop my truck off at 9:00am. Water pump was replaced and all done by 1:30pm. Fast and Easy service. More

by BEBE_GABRIEL92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mu
Apr 24, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear our team at Penske Buick GMC of Cerritos could provide you with fast and easy service for your truck. Thank you.

April 24, 2025

Service was performed as expected. Recommendations for additional work and future needs were documented. Service writer was very pleasant again. More

by TMLOWERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Apr 24, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to share your experience with us. We're glad our team met your expectations and provided helpful service at Penske Buick GMC of Cerritos.

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